Shavoskia Newbold
Summerville,SC
Summary
Proven Data Center Technician from Akkoddis, adept in System Administration and showcasing exceptional problem-solving abilities. Elevated client satisfaction through strategic service enhancements and proficient in security protocols. Excelled in maintenance, repairs, and inventory control, significantly improving user experience and operational efficiency.
Overview
1
1
year of professional experience
Work History
Data Center Technician
Akkoddis
Summerville, SC
10.2023 - Current
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Education
No Degree - CDL Training
Ancora
West Columbia10.2019
No Degree - Information Technology
ITT Technical Institute
Columbia, SC04.2009
High School Diploma -
Lower Richland High School
Hopkins, SC05.2007
Skills
- Security Protocols
- System Administration
- Backup and recovery
- Decision-Making
- Self Motivation
- Problem-solving abilities
- Maintenance and repairs
Timeline
Data Center Technician
Akkoddis
10.2023 - Current
No Degree - CDL Training
Ancora
No Degree - Information Technology
ITT Technical Institute
High School Diploma -
Lower Richland High School