Summary
Overview
Work History
Education
Skills
Timeline
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Shavoskia Newbold

Summerville,SC

Summary

Proven Data Center Technician from Akkoddis, adept in System Administration and showcasing exceptional problem-solving abilities. Elevated client satisfaction through strategic service enhancements and proficient in security protocols. Excelled in maintenance, repairs, and inventory control, significantly improving user experience and operational efficiency.

Overview

1
1
year of professional experience

Work History

Data Center Technician

Akkoddis
Summerville, SC
10.2023 - Current
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Identified and reported problem devices and replaced defective parts.
  • Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Education

No Degree - CDL Training

Ancora
West Columbia
10.2019

No Degree - Information Technology

ITT Technical Institute
Columbia, SC
04.2009

High School Diploma -

Lower Richland High School
Hopkins, SC
05.2007

Skills

  • Security Protocols
  • System Administration
  • Backup and recovery
  • Decision-Making
  • Self Motivation
  • Problem-solving abilities
  • Maintenance and repairs

Timeline

Data Center Technician

Akkoddis
10.2023 - Current

No Degree - CDL Training

Ancora

No Degree - Information Technology

ITT Technical Institute

High School Diploma -

Lower Richland High School
Shavoskia Newbold