Shavria Hardison
Las Vegas,NV
Summary
A top performing customer service representative who can assist customers through phone, email, and chat support. I am committed to balancing company goals while helping customers find solutions. Attentive listener while solving customer needs quickly and remaining calm in a fast-paced call center setting. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon
Las Vegas, NV
04.2022 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 75 pounds.
Customer Service Representative/Billing
eTeam Inc
09.2020 - 01.2021
- Helping customers in their time of need by building rapport, responding to, and resolving inbound phone calls
- Identifying and providing services and solutions by processing payments, updating customer information, and updating billing information
- Verifying coverage for third parties, resolving Right Track inquiries, utilizing available tools to identify and transfer cross sell opportunities to sales department.
File Clerk/Intake Specialist
Youth Advocate Programs, Inc.
04.2017 - 05.2018
- Speaking directly with youths and their families, determining their needs
- Answering inquiries on YAP programs offered to youths
- Organize and file documents, retrieve data, and upload electronic files
- Creating or update records with new files and information.
Team Member
Smoothie King
01.2014 - 01.2015
- Responsible for preparing and serving up our delicious, all-natural, energizing smoothies as well as consulting and assisting customers in choosing the right vitamins and nutritional supplements to help them achieve their health and fitness goals
- Ability to follow food safety regulations
- Interest in gaining product knowledge for promotion to guests.
Education
GED - Education
Nevada Board of Education
Las Vegas, NV09.2017
Skills
- Data Entry
- Sales (Less than 1 year)
- Food Safety
- Customer service
- Microsoft Office
- Microsoft Excel
- Communication skills
- Leadership
- Typing
- Computer skills
- Time management
- Negotiation
- Cash register
- Retail sales
- Marketing
- Sales support
- Cash handling
- Writing skills
- Organizational skills
- Data entry
- Phone etiquette
- Customer support
- Account management
Timeline
Warehouse Worker
Amazon
04.2022 - 05.2024
Customer Service Representative/Billing
eTeam Inc
09.2020 - 01.2021
File Clerk/Intake Specialist
Youth Advocate Programs, Inc.
04.2017 - 05.2018
Team Member
Smoothie King
01.2014 - 01.2015
GED - Education
Nevada Board of Education