Shavunte Whitaker
Waco,TX
Summary
Results-driven patient support specialist leveraging effective communication and customer service skills to enhance patient satisfaction. Experienced in coordinating with healthcare teams to streamline processes and resolve issues efficiently. Committed to maintaining accurate patient records while contributing to a collaborative and supportive care environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Care Coordinator
Vesper Medical care
Waco, Texas
03.2025 - Current
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Collaborated with healthcare teams to improve customer service protocols.
- Managed appointment scheduling and ensured proper documentation for patient visits.
- Managed multiple tasks simultaneously in a fast-paced environment.
Patient support specialist
Labcorp
Waco
11.2024 - 02.2025
- Resolved patient issues promptly, building trust and strengthening service delivery.
- Provided empathetic assistance to patients, fostering trust and improving overall experience.
- Coordinate with medical teams to ensure seamless patient care and support.
- Assisted patients with inquiries, enhancing satisfaction through clear communication.
- Utilize electronic health records to manage patient information accurately.
- Contribute to a supportive environment, fostering patient confidence and loyalty.
Center Supervisor/ Phlebotomist
Biolife plasma Solutions
Waco, US
04.2023 - 11.2024
- Led phlebotomy team, fostering collaboration and communication to enhance patient care.
- Streamlined phlebotomy processes, enhancing efficiency and significantly reducing patient wait times.
- Developed leadership skills, guiding team to achieve operational excellence and measurable outcomes.
- Managed data entry with precision, maintaining accurate records to support efficient service delivery.
- Provided exceptional customer service, resolving issues to enhance client satisfaction.
Secretary
Fresenius Medical Care
Waco, US
08.2017 - 04.2024
- Scheduled and managed appointments to improve office efficiency and patient satisfaction.
- Facilitated phone communications to enhance patient engagement and satisfaction., improving response times and patient engagement.
- Streamlined patient charting processes for enhanced data accuracy and timely access to patient information.
- Conduct data entry and charting, maintaining accurate records for quality care.
- Monitor patient status during dialysis, ensuring safety and timely interventions.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX06-2013
Certificate - Medical Assisting
The College of Health Care Professions-Northwest
09-2023
Skills
- Patient Care
- Patient Interaction
- Healthcare Knowledge
- Appointment scheduling
- Claims Processing
- Patient Monitoring
- Data management
- Microsoft Excel
- Workflow Coordination
- Leadership
- Communication
- Client relations
Certification
- NRCMA
- Certified Phlebotomy Technician
- BLS Certification
Timeline
Customer Care Coordinator
Vesper Medical care
03.2025 - Current
Patient support specialist
Labcorp
11.2024 - 02.2025
Center Supervisor/ Phlebotomist
Biolife plasma Solutions
04.2023 - 11.2024
Secretary
Fresenius Medical Care
08.2017 - 04.2024
High School Diploma -
Nacogdoches High School
Certificate - Medical Assisting
The College of Health Care Professions-Northwest