Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TONJA OSBORNE

TONJA OSBORNE

St Petersburg

Summary

Dynamic Customer Care Coordinator with a proven track record at GROUND GAME HEALTH, excelling in inbound/outbound customer service and data entry. Demonstrated patience and strong organization skills to enhance customer satisfaction and resolve issues efficiently. Committed to fostering positive relationships and ensuring a seamless experience for all clients.

Customer service professional with strong background in coordinating and improving customer care processes. Known for focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Adept at conflict resolution, effective communication, and utilizing technology to enhance customer experience. Recognized for fostering positive relationships and driving continuous improvement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Care Coordinator

GROUND GAME HEALTH
02.2024 - Current
  • Took ownership of customers issues to follow problems through to resolution.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Logged call information and solutions provided into internal database.
  • Entered customer demographic data into company databases.

Customer Care Associate

WHICKSHIRE NURSING HOME
10.2023 - 12.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

CNA

Addington Place
02.2022 - 10.2023
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

CNA

GRAND VILLAS of ST.PETERSBURG
10.2018 - 08.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Education

High School Diploma -

GIBBS SENIOR HIGH SCHOOL
St. Petersburg, FL
08-1989

Skills

  • Patience and composure
  • Inbound customer service
  • Strong organization
  • Customer relations
  • Data entry proficiency
  • Customer relationship management

Certification

  • Billing and Coding, Ultimate Medical Academy - 2011-2014

Timeline

Customer Care Coordinator

GROUND GAME HEALTH
02.2024 - Current

Customer Care Associate

WHICKSHIRE NURSING HOME
10.2023 - 12.2024

CNA

Addington Place
02.2022 - 10.2023

CNA

GRAND VILLAS of ST.PETERSBURG
10.2018 - 08.2022

High School Diploma -

GIBBS SENIOR HIGH SCHOOL

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