Shaw-nee Bright
Customer Service Specialist
Philadelphia,PA
Summary
Dedicated Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by being committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Professional Courier
Independent Contractors
06.2019 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
Project Liaison
From The Muscle Cleaning Company
10.2013 - 05.2019
- Responsible for developing, leading and delivering significant operational improvement and financial benefit with enhanced, long lasting client/partners satisfaction.
- Maintained open communication by presenting regular updates on project status to client/partners.
- Skilled at working independently and collaboratively in a team environment.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
Food Coordinator
Philadelphia Parks And Recreation
05.2008 - 02.2014
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Verified clients compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Used Excel to record ordering data and created organization and room storage system.
Skills
- Exceptional Team Communicator
- Client Support
- Punctuality and Reliability
- Active Listening Skills
- Collect Payments
- Resolving Shipping and Delivery Problems
- Customer Satisfaction
- Creative Solutions
Timeline
Professional Courier
Independent Contractors
06.2019 - Current
Project Liaison
From The Muscle Cleaning Company
10.2013 - 05.2019
Food Coordinator
Philadelphia Parks And Recreation
05.2008 - 02.2014
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