Summary
Overview
Work History
Education
Skills
Timeline
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Shawan Massey

Randallstown,MD

Summary

Dynamic professional with extensive experience at Verizon, specializing in customer service and data analysis. Proven track record in accounts receivable management, successfully reducing outstanding debts and enhancing cash flow. Expertise in financial reporting, billing procedures, and credit control methods. Recognized for effective communication with clients and team members, consistently delivering precise accounting results.

Overview

13
13
years of professional experience

Work History

Analyst-Finance Operations

Verizon
Annapolis Junction
03.2012 - 03.2025
  • Maintained accurate records of all data collected during analysis processes.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Identified opportunities for process improvements across the organization.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Maintained positive working relationship with fellow staff and management.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Survey Center Supervisor

IMPAQ
Columbia, MD
03.2013 - 05.2018
  • Delegated work to staff, setting priorities and goals.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Resolved customer complaints or answered customers' questions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer relations.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Education

Some College (No Degree) - Business Adminstration

University of Phoenix
Tempe, AZ

Skills

  • Customer service
  • Data analysis
  • Financial reporting
  • Sales forecasting
  • Team leadership
  • Project management
  • Time management
  • Problem solving
  • Record keeping
  • Coaching and mentoring

Timeline

Survey Center Supervisor

IMPAQ
03.2013 - 05.2018

Analyst-Finance Operations

Verizon
03.2012 - 03.2025

Some College (No Degree) - Business Adminstration

University of Phoenix

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Shawan Massey