Shawana Finkley
Tacoma,WA
Summary
Accomplished Operational Branch Manager with a proven track record at Moneytree Incorporated, enhancing customer satisfaction and streamlining branch operations. Expert in branch operations management and renowned for exceptional customer service skills. Achieved significant improvements in service quality and efficiency, demonstrating a keen ability to exceed key performance indicators through strategic planning and effective resource allocation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operational Branch Manager
Moneytree Incorporated
07.2021 - 08.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained welcoming and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
No Degree - General Studies
Tacoma Community College
Tacoma, WA09-2001
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Accomplishments
- Received the “Customer Service Award” for high level customer service performance and resolutions for elevated customer resolution's.
- Improved employee satisfaction and reduced turnover [number]%.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Increased monthly revenue [number]% through implementation of strategic initiatives.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
Certification
- (Branch manager Orientation certificate) (2008, December 8- 12)
- (Mentor training workshop)(2006, July)
- (Vault TellerName ) (2011, July)
- (Washington State) Driver's License
- (Notary Public Commission License Expires 4-2-28)
Languages
English
Full Professional
Timeline
Operational Branch Manager
Moneytree Incorporated
07.2021 - 08.2023
No Degree - General Studies
Tacoma Community College
Similar Profiles
Irma Y. Valdez SalasIrma Y. Valdez Salas
Taller / Customer Service at MoneytreeTaller / Customer Service at Moneytree
ROLANDO MARTINEZ JRROLANDO MARTINEZ JR
Teller at Moneytree IncTeller at Moneytree Inc
Michael OrtizMichael Ortiz
Senior Account Manager at MoneyTree Merchant ServicesSenior Account Manager at MoneyTree Merchant Services
Veronica HilbyVeronica Hilby
Trainer at AmazonTrainer at Amazon
Daisy CervantesDaisy Cervantes
Office Manager at Jnm RealtyOffice Manager at Jnm Realty