Shawana Marks
New York,NY
Summary
Results-driven Transit Service Coordinator with strong leadership and compliance monitoring skills. Expertise, Versatile and dynamic professional with a proven track record in both the NYC Transit Authority and culinary sectors, excelling in data collection, food safety oversight. Skilled in multitasking and organization, consistently delivering high-quality results and enhancing customer satisfaction. Demonstrates a strong commitment to public safety and health code adherence, driving operational excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Transit Service Coordinator Supervisor Level 1
New York City Transit Authority
Long Island City, NY
05.2025 - Current
- Supervised hourly employees in daily operations to ensure efficient service Data Collection and Customer Service and adherence to established rules and protocols.
- Monitored service performance metrics, identifying areas for improvement and implementing corrective actions.
- Facilitated communication between departments to streamline processes and resolve service-related issues.
- Maintain Control Desk Operations including Payroll and Answer calls from Hourly Employees
Traffic Checker
New York City Transit Authority
New York, NY
04.2023 - 05.2025
- Data Collection of Ridership On NYC Transit Trains and Buses
- Monitoring of Bus And Subway Time points throughout the NYC Transit System
- Customer Service Assisting Customers During General Order Service Changes.
- Posting Of Service Changes In The NYC Transit Subway System
Cook
Metropolitan Museum of Art
New York, NY
06.2018 - 03.2020
- Prepared diverse menu items in accordance with established culinary standards.
- Managed food inventory and ensured compliance with health and safety regulations.
- Collaborated with event coordinators to create tailored dining experiences for museum functions.
- Mentored junior kitchen staff, fostering skill development and teamwork in high-pressure environments.
- Implemented new cooking techniques, enhancing menu offerings and improving guest satisfaction.
Cook
Ikanari Steakhouse
New York, NY
01.2017 - 06.2018
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Replenished food items from inventory and rotated ingredients.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Adhered to food safety standards when storing and preparing foods.
Education
High School Diploma -
Manhattan Comprehensive Night And Day High School
New York, NY06-1999
Skills
- Effective delegation
- Compliance monitoring
- Strong leadership
- Team leadership
- Surveying techniques
- Traffic control
- Public safety
- Data collection
- Transportation regulations
- Food safety oversight
- Cooking
- Food presentation
- Surface cleaning
- Ingredients measuring
- Dish preparation
- Food handling
- Sanitation
- Kitchen equipment operation and maintenance
- Health code adherence
- Multitasking and organization
Certification
Food Handling Certification
Timeline
Transit Service Coordinator Supervisor Level 1
New York City Transit Authority
05.2025 - Current
Traffic Checker
New York City Transit Authority
04.2023 - 05.2025
Cook
Metropolitan Museum of Art
06.2018 - 03.2020
Cook
Ikanari Steakhouse
01.2017 - 06.2018
High School Diploma -
Manhattan Comprehensive Night And Day High School