Shawana McDonald
Flint,MI
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
McLaren Family Medicine Residency Clinic
Flint, MI
11.2023 - Current
- Oversee daily operations and coordinate patient scheduling to enhance workflow efficiency.
- Mentor staff in best practices for patient care and operational procedures.
- Implement process improvements resulting in reduced patient wait times and increased satisfaction.
- Developed training materials to support onboarding of new team members and residents effectively.
- Led team meetings to discuss performance metrics and set actionable goals for continuous improvement.
- Ensure compliance with healthcare regulations, maintaining high standards of quality and safety in practice operations.
- Collaboration with healthcare providers to streamline communication and improve service delivery.
- Secured PCMH nomination annually for three years to uphold high standards in patient-centered care.
- Contributed to the strategic planning and establishment of a lifestyle medicine clinic to enhance patient care.
Supervisor
Ascension Genesys Primary Care
Grand Blanc, MI
09.2020 - 11.2023
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs. Established and enforced clear goals to keep employees working collaboratively.
- Reviewed completed work to verify consistency, quality, and conformance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided technical information about test results to physicians, family members, and researchers.
- Managed departmental inventory and supply ordering.
- Secured PCMH nomination.
- Streamlined orientation and training for Cardiothoracic Surgical Associates to enhance operational efficiency.
Office Manager
Athens Family Medicine
Athens, GA
05.2017 - 12.2019
- Managed office inventory and placed new supply orders.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Oversaw digital patient charting, data entry, and administrative duties regarding insurance and billing.
- Interviewed, hired, and trained medical office teams and conducted performance reviews.
- Developed plans to streamline patient flow, increase office and patient care efficiency, and generate new revenue.
- Trained employees in best practices and protocols while managing the team to maintain optimal productivity.
Education
Certificate of Medical Assisting - Medical Assistant
Bauder College
Atlanta, GA08-2010
Upper secondary education - Psychology
Baker College Bauder College
Owosso, MIMedical Assisting - undefined
Skills
- DOT Compliance for Medical Waste Handling: Packaging, Documentation, Safety, and Security
- Becoming an Inclusive Leader (Managing Bias Through a Generational Lens)
- Employment and Labor Law training
- Health Equity and Patient Safety Data Collection training
- Diversity and Inclusion training
- Unconscious Bias training
Certification
- Driver's License
- BLS Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Supervisor
McLaren Family Medicine Residency Clinic
11.2023 - Current
Supervisor
Ascension Genesys Primary Care
09.2020 - 11.2023
Office Manager
Athens Family Medicine
05.2017 - 12.2019
Medical Assisting - undefined
Certificate of Medical Assisting - Medical Assistant
Bauder College
Upper secondary education - Psychology
Baker College Bauder College