Shawana Shante Hall
Forney,TX
Summary
Friendly Insurance Verification Specialist with a background in verifying insurance benefits and creating appropriate patient documentation.
Overview
7
7
years of professional experience
Work History
Insurance Verification Specialist
Teleperformance
San Francisco, CA
11.2021 - 03.2024
- Maintained and updated insurance information for all patient files.
- Coordinated patient data collation with various external referral sources.
- Assessed and adjusted insurance policy medication coverage as required.
- Contacted physician offices for procedure and medication authorization as needed.
Work From Home Customer Service Representative
Afni
09.2018 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Concentrix
07.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Education
High School -
Terrell High School
05.1997
Skills
- Active Listening
- Microsoft Office Suite
- Customer Relations
- Customer Support
- Computer Proficiency
- Understanding of medical terms
- Patient contact
- Data Entry
Timeline
Insurance Verification Specialist
Teleperformance
11.2021 - 03.2024
Work From Home Customer Service Representative
Afni
09.2018 - 10.2021
Customer Service Representative
Concentrix
07.2017 - 11.2018
High School -
Terrell High School