Shawana Rucker
Baton Rouge,LA
Summary
Insightful IT Director with eighteen+ years’ experience in taking on a variety of information technology projects and producing successful results in the healthcare industry. Talented leader and multi-tasker, organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skillfully works with all employees to enhance performance and improve day-to-day processes. A strategic problem-solver with proficiency in server operations, project management, Security and Risk Assessments, and preventative maintenance. A proven leader and creative mind with expertise in Problem Solving and zest for compliance, improving processes, and maintaining and adhering to protocols and Procedures.
Overview
18
18
years of professional experience
Work History
IT Director/Manager
Surgical Specialty Center Of Baton Rouge
Baton Rouge , LA
2007.01 - Current
- Administrator of facility’s Hospital Information System utilized by over two hundred employees and over sixty physicians
- Designed and instituted Hospital’s Meaningful Use initiative, transitioning facility-wide training process from paper-based to virtual
- Onboard new employees with IT related training and new hire documentation
- Serves as HIPAA Security Officer
- Supports facility’s Cisco phone system which supports 200+ employees
- Develop and administer Information Technology Policies and Procedures
- Coordinates and implements all information technology changes
- Vendor Contract Management
- Control costs and optimize spending via budgets management, assets management, and creative solutions
- Oversee Backup Solution
- Responsible for maintenance and support of Surveillance system
- Works with Security and Card Access System
- Acting custodian of multiple HL7 interfaces, department specific software, PACS imaging solution, routers, switches, firewall, Antivirus software, and website
- Active Directory Administrator
- Office 365 Administrator
- Reports Generator
Information Systems Team Lead
Surgical Specialty Center
Baton Rouge , LA
2003.01 - 2006.02
- Project lead and coordinator of hospital-wide telecommunication system upgrade which was successfully implemented with minimum disruption to over three-hundred employees
- Facilitated migration of hospital’s ten-year transcription system to HL7 interfaced system after comparing risks and advantages of previous system with current model
- Windows 7 to Windows 10 migration
- Successfully transitioned Nursing station from paper to electronic charting
- Convert manual processes to electronic automated processes
- Supervised operation of wireless infrastructure design and implementation for patients and physicians utilizing necessary security protocols to ensure safe and proper use of provided services
- Appointed as leader of all hospital related information technology initiatives, supervising sixteen Windows servers, one Linux server, over one-hundred workstations and PBX system used by over three hundred customers
- Presently serve as facility’s HIPAA Security Officer focusing on risk assessments analysis, employing training and HIPAA compliance.
- Support 16+ servers, switches, firewalls, PCs, and Printers
- Resolve all IT help desk issues via call flow and/or ticketing system
- Create support documentation that enables users to find resolutions to questions without intervention from support team.
- Implement security policies and communicate to end users
Education
Master of Science - Business Administration
University of Phoenix
12.2007
Bachelor of Science - Computer Science
Southern University, A&M College
12.2001
Skills
- Project Management
- Cisco Telephony System
- NEC Telephony System
- VMware Management
- Microsoft O365
- Exchange
- Business Continuity Preparation
- Contract Management
- Budgeting
- Asset Management
- PCI Compliance
- HIPAA/HITECH Compliance
- Strategic Analysis & Planning
- Policies and Procedures
- Strategic planning
- Financial Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Director/Manager
Surgical Specialty Center Of Baton Rouge
2007.01 - Current
Information Systems Team Lead
Surgical Specialty Center
2003.01 - 2006.02
Master of Science - Business Administration
University of Phoenix
Bachelor of Science - Computer Science
Southern University, A&M College
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