Shawanda Taylor
Virginia Beach,Virginia
Summary
A professional with 23 years of experience in Customer Service who is highly skilled in all aspects of customer service, training, recruitment, service solutions and innovative marketing concepts.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Community Engagement Specialist
Virginia Department of Health
Norfolk, Virginia
2020.06 - Current
- Conduct interviews to determine qualifications of services, registration processes, provide resources and assist with enrolling in services.
- Provide education, community research, direct consumers to appropriate departments or external entities.
- Manage grants, analyze reporting to reconcile transactions, accounts and ledgers.
- Successfully deliver on tasks within tight deadlines, produce reports, record information and secure materials.
- Analyze data and information to identify issues and create tailored solutions.
Patient Registration Technician
CHKD
Norfolk, Virginia
2022.08 - 2023.02
- Process Authorizations.
- Referral Management.
- Insurance Verification/Third party.
- Patient registration processes/scheduling.
- Billing & Coding.
Finance Reprsentative
Department of Transportation( EZ Pass)
Norfolk, Virginia
2019.07 - 2020.02
- Investigate and research complex inquiries related to transactions on consumer's debit/cc , submit billing disputes etc.
- Account management for personal/business accounts(New and Existing Customer's)
- Process payments, new orders, review claims, review transactions, process approvals, process/issue refunds, transfer funds.
- Support communications and enroll consumers for new accounts, assist with account deletions.
Education
Bachelor of Science - Health Information Management
Capella University
2019.08 - 2024.06
Skills
- Problem-solving
- Active Listening
- Organizational
- Customer-focused
- Self-directed/team-oriented personality
- Data entry
- Attention to detail
- Data analysis
Affiliations
- Volunteering, sewing, writing, line dancing
References
References available upon request.
Timeline
Patient Registration Technician
CHKD
2022.08 - 2023.02
Community Engagement Specialist
Virginia Department of Health
2020.06 - Current
Bachelor of Science - Health Information Management
Capella University
2019.08 - 2024.06
Finance Reprsentative
Department of Transportation( EZ Pass)
2019.07 - 2020.02