Summary
Overview
Work History
Education
Skills
Timeline
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Shawanna Powell

BASTROP,LA

Summary

Certified Opthalmic Assistant with 17 years of experience in supporting patients in a busy opthalmology clinic . Well organized and efficient with sound knowledge of medical terminology and various ocular diseases. Expert with diagnostic testing . Well organized and multi-task in order to help with patient workup and flow.

Overview

19
19
years of professional experience

Work History

Certified Ophthalmic Assistant

Haik Humble Eye Center
10.2007 - Current
  • Documented patient medical history and information utilizing Microsoft with commitment to accuracy. O
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Assisted during in Lasik/PRK Surgeries.
  • Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
  • Operated and maintained ophthalmic equipment in alignment with safety procedures.
  • Performed critical measurements for surgical cases, contributing to favorable outcomes in vision correction procedures.
  • Increased patient satisfaction by addressing concerns and answering inquiries regarding eye health and procedures.
  • Streamlined workflow in fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
  • Supported practice growth through exceptional customer service, fostering long-term relationships with patients and their families.
  • Participated in continuing education programs to stay current on industry advancements and best practices in ophthalmic assistant.

Customer Service Representative

Chase Mortgage
08.2005 - 09.2007
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Some College (No Degree) - Social Work

Grambling State University
Grambling, LA

Skills

  • Ophthalmic Terminology
  • Ophthalmic Patient Care
  • Medical History Taking
  • Visual acuity testing
  • Refracting
  • Visual field testing
  • Lensometry Proficiency
  • Corneal Topography
  • Optical Coherence Tomography
  • Fundus Photography
  • IOL Master (Argos)
  • Scribe

Timeline

Certified Ophthalmic Assistant

Haik Humble Eye Center
10.2007 - Current

Customer Service Representative

Chase Mortgage
08.2005 - 09.2007

Some College (No Degree) - Social Work

Grambling State University

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Shawanna Powell