Shawanna Ariel Anderson

Whitmore,CA

Summary

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

Overview

2027

years of professional experience

Work History

Crew Member

Quail Run Enterprises, Inc

Redding

11.2025 - Current

Performed multiple responsibilities simultaneously while maintaining accuracy in a high-volume environment.
Followed detailed verbal and written procedures to ensure food safety and quality standards.
Processed customer orders and handled cash and electronic payments accurately.
Worked collaboratively with team members.
Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Operated kitchen equipment efficiently to prepare menu items consistently and promptly.
Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Assisted in training new crew members on operational procedures and customer service best practices.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Maintained organized workstations and completed assigned tasks independently.
Adapted quickly to changing priorities during busy shifts.

Customer Service Representative

Consumer Cellular

10.2023 - 05.2025

Assisted customers with inquiries, providing accurate product information and troubleshooting support.
Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
Adapted to various communication channels, including phone, email, and chat, to meet customer needs.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Certified Nursing Assistant (CNA)

Providence Health & Services

Maintained accurate documentation and patient records while ensuring confidentiality.
Prioritized multiple tasks and adjusted to changing patient needs in a fast-paced environment.
Followed detailed physician instructions, care plans, and facility policies.
Communicated effectively with nurses
Observed, documented, and reported changes
Demonstrated sound judgment and attention to detail while providing quality patient care.
Assisted patients with daily living activities, ensuring comfort and safety.
Supported healthcare teams in executing treatment plans efficiently and effectively.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Education

Spokane Falls Community College

Spokane, WA

High School Diploma -

Union Springs Academy

Union Springs, NY

06-2009

Skills

Software:

Microsoft Word
Microsoft Excel
Epic
Matrix
Intermediate computer skills

Soft skills:

Adaptability

Willingness to learn
Interpersonal communication
Active listening
Ability to prioritize tasks
Multitasking
Organization
Basic math
Ability to understand verbal and written communication

Timeline