Shawlonda Levens
Jacksonville
Summary
Seasoned Account Specialist with deep knowledge in financial analysis and management of client portfolios. Strengths include strategic planning, customer relationship management, problem-solving and leadership skills. Demonstrated success in enhancing operational efficiency and achieving revenue growth in previous roles. Possess strong analytical abilities with proven track record in implementing effective financial solutions for clients.
Overview
8
8
years of professional experience
Work History
Account Specialist
MCI Telecommunications
Jacksonville
01.2023 - 03.2025
- Oversaw the onboarding of new clients, ensuring a smooth transition and understanding of company processes.
- Worked closely with the sales team in order to provide timely updates on customer accounts.
- Produced sales documents, finalized deals and filed records.
- Collaborated with marketing department to develop targeted campaigns for account portfolio.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
Site Manager
Amazon
Jacksonville
03.2017 - 12.2022
- Mentored new employees on safety protocols, processes and procedures.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Reviewed project plans regularly to ensure deadlines are met on time.
- Ensured compliance with local, state, and federal regulations, preventing legal issues.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
CMA - Medical Assitant
Everest University
Jacksonville, FL07-2016
Skills
- Client onboarding
- Sales documentation
- Account management
- Financial analysis
- Regulatory compliance
- Customer service
- Data entry
- Employee training
- Processing payments
- Staff training and motivation
- Teamwork
- Problem solving
- Time management
Timeline
Account Specialist
MCI Telecommunications
01.2023 - 03.2025
Site Manager
Amazon
03.2017 - 12.2022
CMA - Medical Assitant
Everest University