Shawn Allen
Atlanta,Georgia
Summary
Dynamic professional recognized for a strong work ethic and exceptional interpersonal skills, with a proven ability to adapt quickly to new challenges. Demonstrates effectiveness in both team environments and independent roles, consistently mastering new skills to deliver high-quality service. Seeking an opportunity to leverage experience in enhancing customer satisfaction and maximizing investor returns.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Community Manager/Leasing Professional
Temporary Apartment Staffing
Atlanta, Georgia
07.2024 - Current
- Supported Community Managers in daily tasks at multi-family housing complexes.
Assistant Community Manager
Greystar
Atlanta, Georgia
09.2023 - 06.2024
- Assisted the Community Manager to ensure the property was maintained at the highest level
- Ensured all rent was collected and posted in a timely manner
- Processed move-incs, move-out’s, final account statements, processed monthly close-outs and processed and post legal notices
- Process renewals and resolves resident’s issues and concerns
- Distribute community related issues
- Respond to positive and negative Google, Kingsley, and Reputation Management reviews
- Complied with all Federal and Local Fair Housing regulations and ordinances
Resident Experience Manager
Cortland
Atlanta, Georgia
08.2022 - 09.2023
- Supported and assisted the Community Manager in overseeing and managing the financial and operational facets of the community by collecting rent and fees, processing monthly close-out, review and process leases and corresponding documents
- Processed move-ins, move-outs, lease renewals and the eviction process
- Acted as on-site supervisor in the absence of the community manager
- Worked closely with facilities manager to ensure work orders, vendors and inspections were managed efficiently
Assistant Community Manager
Greystar
Atlanta, Georgia
09.2021 - 07.2022
- Assisted the Community Manager to ensure the property was maintained at the highest level
- Ensured all rent was collected and posted in a timely manner
- Processed move-incs, move-out’s, final account statements, processed monthly close-outs and processed and post legal notices
- Process renewals and resolves resident’s issues and concerns
- Distribute community related issues
- Respond to positive and negative Google, Kingsley, and Reputation Management reviews
- Complied with all Federal and Local Fair Housing regulations and ordinances
Assistant Property Manager
Priderock Capital Management
Atlanta, Georgia
03.2020 - 08.2021
- Assisted in the overall day-to-day operations of the community by ensuring all required processes were completed in a timely and efficient manner
Property Manager
Sureste Property Services
Atlanta, Georgia
09.2019 - 03.2020
- Maintained property rentals
- Accomplished financial objectives by collecting rents, paying bills, enforced rules of occupancy, resolved tenant’s complaints, inspected vacant units, planned and oversaw renovation projects, and contracted with vendors
- Prepared reports
- Leased apartments, processed move-incs, move-outs, renewals, transfers and legal matters
Leasing Professional / Assistant Community Manager
Provence Real Estate
Atlanta, Georgia
04.2014 - 09.2019
- Collected and posted rent to ensure optimal monthly rent collection, reviewed resident ledgers to resolve issues with their accounts
- Processed move-incs, move-out’s, renewals, evictions and transfers
- Managed all aspects of the leasing process including, but not limited to traffic, tours, qualifying prospects and the preparation of lease paperwork
Education
Some College (No Degree) - Business Administartion
Clayton State University
Morrow, GASkills
- OneSite Proficiency
- Yardi Software Proficiency
- Experienced in Appfolio
- Real Page Expertise
- Blue Moon
- CRM Software Proficiency
- Rent Café
- Knock
- Lead2Leasing
- Microsoft Software Expertise
- Excel Proficiency
- Outlook
- LIHTC Compliance Management
- Collaborative Team Member
- Exceptional Customer Support
- Effective Time Management
- Effective Conflict Resolution
Certification
- LIHTC Certification
Timeline
Assistant Community Manager/Leasing Professional
Temporary Apartment Staffing
07.2024 - Current
Assistant Community Manager
Greystar
09.2023 - 06.2024
Resident Experience Manager
Cortland
08.2022 - 09.2023
Assistant Community Manager
Greystar
09.2021 - 07.2022
Assistant Property Manager
Priderock Capital Management
03.2020 - 08.2021
Property Manager
Sureste Property Services
09.2019 - 03.2020
Leasing Professional / Assistant Community Manager
Provence Real Estate
04.2014 - 09.2019
Some College (No Degree) - Business Administartion
Clayton State University
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