Summary
Overview
Work History
Education
Certification
Professional Skills
Timeline
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Shawn Arana

Stone Mountain,GA

Summary

  • Ambitious and result oriented professional with impressive record of identifying root causes of technical issues, delivering timely and cost-effective solutions, and providing remote/onsite support for prompt resolution.
  • Enthusiastic about leveraging hands-on experience, technical acumen and communication skills to improve and protect IT infrastructure.
  • Equipped with analtyical prowess to correct and improve infrastruture, utilizing wide range of tools and technologies.
  • Adaptable team player, eager to collaborate with intergrated IT, security and system engineering teams to drive audit readiness while ensuring compliance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Operations Engineer

Delta Airlines
10.2022 - Current
  • Responsible for designing, testing, evaluating, implementation, and support of various platforms
    (Cisco hardware, software, and system tools) at airports and offices located domestically and internationally.
  • Well respected for completing hundreds of projects on time and below budget.
  • Performed root cause analysis on network equipment to quickly recover from service interruptions, and to prevent recurring problems.
  • Researched evaluated, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.
  • Consulted with other business units (e.g., application groups, DBAs, middleware, etc.) to configure platforms for product installation.
  • Monitored, managed, and tune platforms to ensure expected availability and performance levels are achieved.
  • Coordinated activities such as deployment and migration of hardware of software services with internal/external technology owners/service providers and spoke spanish if necessary.
  • Provide on-site/remote, travel and on-call 7x24x365 support as needed.

IT Technician

CSDNET
07.2021 - 10.2022
  • Upgrade and maintain all IT processes, assets and facilities across multiple schools in the Brentwood, NY school district.
  • Communicated with 1000s of clients using Helpdesk tickets to provide onsite or remote hardware and software support for employees and students using tools such as Goverlan and Active Directory. Bitlocker etc. and troubleshooting and repairing computers (Windows, Mac and Linux), network switches, (Cisco ,Avaya, SonicWall, etc), routers and firewalls, VOIP phones (Cisco Ucaas), fax machines, paging systems, emergency systems etc.
  • Provision and maintain a secure cycle of thousands of hardware equipment and periphals. This included removing and upgrading specs of new computers and laptops and imaging custom operating systems for clients.

Education

High School Diploma -

Meadowcreek Highschool
Norcross, Georgia
05.2017

Bachelor of Science - Network Engineering And Security

Western Governors University
Salt Lake City, UT
06.2025

Certification

  • Cisco Certified Network Associate (Ongoing)

Professional Skills

Technical Abilities

  • Plan, installed and configured computers and network equipment (ie. Cisco Meraki Switches , Routers , Wireless Access Points, VOIP Phones and Firewalls etc.)
  • Proficient with Microsoft, MacOS and Unix/Linux
  • Educated in Routing, Switching, Packet analysis, Cisco ACI, VOIP, VPN, Meraki, and VSAT Technologies.

Problem-Solving

  • Use of diagnostic tools (ie: Dynatrace , Solarwinds, Meraki dashboard etc.) to identify hardware/software network failures and replace non-functional components and or restore configurations.
  • React immediate and accurately communicate with team to ensure a timely restoration of services and well as travel if necessary.
  • Assessed system hardware and software and suggested modifications reducing lag time and improve overall speed of company services to clients.

Communication

  • Communicated accurately and promptly with multiple vendors and project managers to ensure competitive pricing on services were achieved on projects.
  • Established and maintain constant communications with business leaders to reveal possible underlying issues and resolved them in a timely manner.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding and promote accuracy within projects.

Timeline

IT Operations Engineer

Delta Airlines
10.2022 - Current

IT Technician

CSDNET
07.2021 - 10.2022

High School Diploma -

Meadowcreek Highschool

Bachelor of Science - Network Engineering And Security

Western Governors University

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Shawn Arana