Vood Moua
Owasso
Summary
7+ years of experience in hardware diagnostics (helpdesk/desktop support), Windows system administration, and network infrastructure. Proficient in component-level troubleshooting (Motherboards, RAM, CPU) and server deployment. Maintained high-availability systems through proactive monitoring and rapid incident response. Committed to operational safety and precise technical documentation.
Overview
8
8
years of professional experience
Work History
IT Operations Engineer
4Front Engineered Solutions
02.2022 - Current
- Manage full-lifecycle maintenance of physical hardware infrastructure, including laptops, desktops, iPhones, iPads, servers, switches, and wireless access points.
- Setup and install user laptops, desktops, iPhones, iPads, monitors, docking stations, deskphones, and softphones.
- Setting up user accounts in AD/Exchange
- Executed data cleansing for decommissioned hard drives and sensitive media.
- Served as subject matter expert for Optisign, Office@hand, and Ringcentral platforms, providing guidance and support.
- Travel to different sites to support within the Wisconsin area
- File Servers: granting user permissions, installing network printers, kicking users out of sessions.
- Perform root-cause analysis on hardware failures and execute rapid repairs to minimize operational downtime.
- Collaborated with vendors on infrastructure projects, enhancing security systems and optimizing network cabling deployments.
- Participated in 24/7 on-call rotation, resolving critical network outages and hardware emergencies to maintain operational continuity.
- Lifting multiple heavy equipment and installing servers into server racks
- Used scissor lift to install/troubleshoot APs and security cameras
Helpdesk Technician
Verhalen Inc.
Brookfield
03.2020 - 02.2022
- Setup/deactivate user accounts via Azure AD (Office 365 Admin)
- Office 365 Admin Experience: exchange properties (email forwarding, creating shared mailboxes/distribution lists, adding alias email addresses), maintained/managed Teams groups, sharepoint, Onedrive, and devices via InTune
- Troubleshooted and maintained specialized AV/UC hardware engines, performing physical repairs and firmware updates.
- Setup user softphones and desktops through Mitel Connect
- Setup AppToto to work with Salesforce for customer communication via Text/Emails
- Asset management
- Supported the Brookfield and Madison offices (traveled in between)
- Managed and maintained tickets via ServiceNow and FreshService ticketing system
Helpdesk Specialist
Horizon Homecare and Hospice
10.2018 - 03.2020
- Managed hardware deployment and maintenance for a fleet of laptops, desktops, and mobile devices.
- Reduced ticket resolution time by utilizing Spiceworks for organized incident tracking and documentation.
- Technical onboarding presentations to improve organization-wide hardware handling.
- 24/7 oncall rotation for clinician users
- Repaired hardware by replacing mobo, RAM, hard drives, screens, wifi cards, and CMOS batteries
- Troubleshoot and supported McKesson client (part of their ERP system)
Software Technician (Contractor)
Messer Cutting System
01.2018 - 07.2018
- Configured industrial cutting machines by mapping PLC programs to I/O modules via TwinCAT System Manager.
- Diagnosed and resolved hardware/software discrepancies in high-pressure industrial environments.
- Imaging new hard drives using Kanguru
- Troubleshooting accessory components of existing cutting machines
Education
Associate Degree - Computer Support Specialist
Northeast Wisconsin Technical College
Skills
- VLAN Configuration
- TCP/IP
- DHCP/DNS server configurations
- Ubiquiti Gateway/Switching configurations
- Fortinet
- Firewall Management
- VPN troubleshooting
- Access control list
- Cable management
- Fiber optic cabling
- Installing fiber optic sfp modules
- Packet tracing with wireshark
- Windows command line
- Linux command line
- Router/switch configuration
- Subnetting
- Server Rack & Stack
- Setup RAID
- BIOs configurations
- Component replacement
- UPS maintenance
- Build home gaming pc
- Setting up/troubleshoot/decommissioning devices
- Firmware and software updates
- Linux CLI & Scripting
- Windows XP/7/8/10/11
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- VMware ESXi
- Azure AD
- Microsoft Intune
- Microsoft 365 Admin
- ServiceNow
- Veeam
- RDP
- Bash Scripting
- Google drive
- Google meet
- Google sheets
- Google docs
- GEMINI
- Rufus
Projects
Enterprise Home Lab, Engineered a full-stack network using Ubiquiti UC Gateway Max. Configured multiple VLANs, port-level security, and optimized WiFi coverage. Server Virtualization, Deployed a VMware environment to host AD/DNS servers, simulating enterprise-level data center traffic and directory services. Optisign, Digital signage software for 4Front company to display content on TV and trained users/colleagues as well on how to use it. Security Cameras Installation, Assisting with installing security cameras and assigning static IP addresses. NAS Backup Setup, Setup NAS backup for home network. Technical Documentation, Created technical documentations for various software configurations along with user guides for troubleshooting/setting up devices. IT Training, IT training for clinician users at Horizon Homecare and Hospice.
Timeline
IT Operations Engineer
4Front Engineered Solutions
02.2022 - Current
Helpdesk Technician
Verhalen Inc.
03.2020 - 02.2022
Helpdesk Specialist
Horizon Homecare and Hospice
10.2018 - 03.2020
Software Technician (Contractor)
Messer Cutting System
01.2018 - 07.2018
Associate Degree - Computer Support Specialist
Northeast Wisconsin Technical College