Shawn Arquero

Assistant Manager

Westman Corporation

01.2019 - Current

Assistant manager at two restaurants Shokudo Japanese and Buho
Oversee 16 employees at Shokudo and over 20 at Buho
Conduct front of house interviews and hiring
Direct FOH training and menu education
Coach, guide, and motivate new employees.
Lead and introduce new hires to the team.
Establish trainer goals and incentives.
Control operational costs and implement measures to cut waste
Oversee daily in-house restaurant operations
Assist and coordinate outside catering events
Perform weekly bar inventory and analysis
Assist/develop new marketing campaigns and advertisements
Handle opening/closing financials
Analyze restaurant performance with weekly profit and loss analysis
Personal and relatable customer service skills
Frequently assist my team with serving, hosting and cooking
Development of seasonal menus
Oversee the organization's inventory, ensuring accurate record-keeping and real-time tracking of stock levels.
Implement and maintain inventory control procedures to ensure accurate stock counts and minimize discrepancies.
Analyze inventory data to identify trends and make proactive decisions to optimize stock levels.
Coordinate with various departments to forecast demand and plan inventory accordingly.
Develop and implement inventory strategies to meet customer demand while minimizing carrying costs.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Specialize in effective and efficient guest interactions.
Efficient in time management and multi-tasking through service.
Specialize in social perceptiveness.
Improved customer satisfaction by addressing and resolving complaints promptly.
Efficient performance under pressure.