Allen Bradley
Shawn Atkinson
Taylor,MI
Summary
Senior Technical Support Specialist with Nordson Industrial Coating Systems, adept at expert problem-solving and technical issues analysis. Spearheaded training programs that enhanced team capabilities and drove customer satisfaction. Collaborated with engineering to improve product design, leveraging customer feedback to guide development initiatives and elevate user experience.
Overview
15
15
years of professional experience
Work History
Senior Technical Support Specialist
Nordson Industrial Coating Systems
04.2011 - Current
- Led troubleshooting efforts for complex technical issues, ensuring rapid resolution and customer satisfaction.
- Developed and implemented training programs for new support staff, enhancing team capabilities and service quality.
- Collaborated with engineering teams to address product-related challenges, driving improvements in design and functionality.
- Analyzed customer feedback to identify trends, guiding product development initiatives and enhancing user experience.
Education
Associate of Science - Computer And Information Sciences
Pontiac Business College
Farmington, MISkills
- Expert problem solving
- Desktop support
- Technical issues analysis
- Application support
Software
Timeline
Senior Technical Support Specialist
Nordson Industrial Coating Systems
04.2011 - Current
Associate of Science - Computer And Information Sciences
Pontiac Business College