Shawn Baucom
Lyman
Summary
Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Delivery Driver
DoorDash/Uber Eats
12.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Production Associate
BMW Manufacturing Plant/MAU Workforce Solutions
01.2018 - 01.2024
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
Delivery Driver
New York Pizza and Pasta
09.2017 - 01.2018
- Delivered customer's orders to their homes and businesses.
- Completed tasks quickly and efficiently by choosing problem solving skills.
Customer Service Representative
Sykes Enterprises, Incorporated
09.2014 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Piedmont Technical College Bookstore
05.2014 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Applied Science - Business
Piedmont Technical College
Greenwood, SC07-2014
Skills
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Heavy lifting
- Quality assurance
Timeline
Delivery Driver
DoorDash/Uber Eats
12.2022 - Current
Production Associate
BMW Manufacturing Plant/MAU Workforce Solutions
01.2018 - 01.2024
Delivery Driver
New York Pizza and Pasta
09.2017 - 01.2018
Customer Service Representative
Sykes Enterprises, Incorporated
09.2014 - 09.2017
Cashier
Piedmont Technical College Bookstore
05.2014 - 09.2014
Associate of Applied Science - Business
Piedmont Technical College