Shawn Brown
Palmyra,VA
Summary
Accomplished delivery professional with a proven track record at FedEx Express, enhancing customer satisfaction through timely and accurate deliveries. Expert in navigating congested areas with a clean driving record and adept at problem-solving and time management. Demonstrated ability to work independently, ensuring high-quality service and establishing lasting relationships with clients. Over 20 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Courier
FedEx Express
10.2021 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Delivery Driver
Cavalier Produce
12.2010 - 08.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Warehouse/Delivery Driver
The Ceiling and Floor Shop
07.2004 - 11.2007
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
Education
GED -
Charlottesville High School
Charlottesville, VASkills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Valid Driver's License
- Clean Driving Record
- Package handling
- Excellent driving skills
Timeline
Courier
FedEx Express
10.2021 - Current
Delivery Driver
Cavalier Produce
12.2010 - 08.2021
Warehouse/Delivery Driver
The Ceiling and Floor Shop
07.2004 - 11.2007
GED -
Charlottesville High School