Shawn Brown
Summary
At Clayton Homes Manufacturing, I excelled as a Field Service Technician, showcasing exceptional safety, problem-solving and communication skills. Known for timely emergency support and fostering client relationships, I led training initiatives and streamlined service processes, significantly enhancing service quality and operational efficiency. My commitment to safety and continuous learning has set a benchmark in field service excellence.
Overview
18
18
years of professional experience
Work History
Field Service Technician
Clayton Homes Manufacturing
06.2006 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
Education
High School Diploma -
North Stanly High School
New London06-1987
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Teamwork and coordination
- Training and mentoring
- Service quality
- Accountability and work ethic
- Verbal and written communication
- Safety assessment
Timeline
Field Service Technician
Clayton Homes Manufacturing
06.2006 - Current
High School Diploma -
North Stanly High School
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