Shawn Carrerras
Atlantic City
Summary
Dedicated Security Guard and Bell Captain with strong customer relations and analytical skills. Responds swiftly to emergencies while ensuring guest safety and satisfaction. Demonstrates a strong work ethic and adaptability, excelling in unsupervised roles and mastering new skills rapidly.
Overview
3
3
years of professional experience
Work History
Security Guard
Sheraton Hotels
Atlantic City
07.2023 - Current
- Monitored hotel premises to ensure guest safety and security.
- Conducted regular patrols to identify and report suspicious activities.
- Responded to alarms, emergencies, and disturbances.
- Responded promptly to emergency situations, coordinating with local authorities.
- Collaborated with team members to maintain a secure environment for guests.
- Assisted guests with inquiries regarding hotel services and policies.
Bell Captain
Sheraton Hotels
Atlantic City
07.2023 - Current
- Coordinated luggage handling for arriving and departing guests.
- Assisted guests with check-in and check-out processes at the front desk.
- Resolved guest inquiries and complaints promptly to enhance satisfaction.
- Coordinated communication between departments to ensure seamless service delivery. between departments to streamline service delivery.
- Addressed guest requests for special arrangements or services to enhance satisfaction.
- Maintained cleanliness and organization of bell desk area for optimal operations.
- Delivered local information and recommendations to enrich guest experiences.
- Provided detailed information about local attractions and amenities to visitors.
- Managed inventory levels of items used by bell staff including uniforms, radios, keys.
Education
GED -
Atlantic City High
Atlantic City, NJ10-2022
Skills
- Surveillance technology
- Crisis management
- Operational organization
- Situational awareness
- Issue resolution
- Client support
- Visitor support
- Client engagement
- Team collaboration
- Effective prioritization
- Data analysis
- Rapid assimilation
Timeline
Security Guard
Sheraton Hotels
07.2023 - Current
Bell Captain
Sheraton Hotels
07.2023 - Current
GED -
Atlantic City High