Shawn Carter
Fate,TX
Summary
Expert Fraud Investigator Loss Prevention Leader/Asset Protection Leader. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes, accounting, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service/customer service chat, team collaboration, Crime Analyst, Fraud Analyst and CompStat, Licensed Texas level 4 Personal Protection Security Officer.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Fraud Investigator- Loss Prevention
Nebraska Furniture Mart
The Colony, TX
12.2023 - Current
- Conduct interviews and prepare written statements regarding internal and external fraud or theft
- Investigate suspected or confirmed fraudulent activity against NFM - work in conjunction with loss prevention and follow apprehension procedures
- Analyze evidence (e.g., surveillance video, transaction receipts, etc.) and prepare investigation report for prosecution
- Perform off-site surveillance on suspected criminals related to and NFM incident or offense - testify in court cases dealing with any legal action brought by NFM
- Work with any and all law enforcement and other government agencies on theft or criminal investigations and provide information gathering on related criminal activity that may affect NFM
Damage Investigator and Claims Manager
Konkordia Phoenix Loss
10.2023 - 11.2024
- Receive Initial Claim Information from Field Investigator
- Manage and Investigate Damage Claims for Companies such as Charter Communications, Spectrum, Comcast, CenterPoint Energy, Breezeline and Cable One
- Work with Various Law Enforcement agencies such as State and Local Police Departments and County Sheriffs Offices throughout the country to determine cause of Damage and Identify Party or Parties Responsible for said Damages with a detailed summary report
- Collect, analyze, and summarize case documentation to write a concise detailed investigation report
- Remote WFH Position
- Collect and analyze case documentation to write a detailed investigation report
- Submitted thorough investigation reports that lead to over one million dollars in recovery for a single calendar year.
Senior Delivery Operations Coordinator
Nebraska Furniture Mart
The Colony, TX
02.2022 - 12.2023
- Reviewed all delivery orders and exception reports to investigate and resolve inventory problems to ensure smooth delivery operations
- Provided guidance to teammates and delivery providers regarding necessary actions to execute business plans
- Inbound, outbound, customer service specialist
- Delivery operations resolution specialist for customers and delivery drivers & delivery providers
- Remote Position Work From Home
Police Officer/Fraud Investigator
NYPD
New York, NY
07.1999 - 07.2020
- Identified, monitored and investigated cases of fraudulent activity in violation of New York State law
- Utilized Al, internal data systems, and surveillance systems to investigate MVM machine damage and tampering
- Credit Card Fraud Investigations, MetroCard Fraud, Services Theft and potential fraud to obtain MTA services
- Surveillance Investigator
- Lead investigations, Documented and prepared cases for Criminal Court, worked with the District Attorney's Office and made necessary arrests
- Analyze crime/fraud trends and Metrics
Athletic Director
Boys And Girls Club
Newburgh, NY
04.2019 - 04.2020
- Managed the athletic department and programs of over 250 people
- Established budget development plans
- Approved purchases of necessary equipment and facility upgrades
- Hired coaches and staff
- Hired staff for after school activity positions
- Generated and lead successful fundraising campaigns from start to finish
Education
Associates of Science - Ophthalmic Dispensing
NYC Technical College
New York, NYSkills
- Strong organizational skills
- Time-management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail oriented
- Ability to handle multiple tasks simultaneously
Certification
- Police Office of the Year 2015
- Entry Level CyberSecurity Training
- Python For CyberSecurity Professionals
- Access Control and Identity Management
- Introduction to Python
- Anti-Crime
- Auto-Crime
- Video-Surveillance
- Facial Recognition
- Department of Homeland Security
- COBRA
- Identifying Suspicious Packages
- CPR
- Trademark Counterfeit
- Investigations
- Computer crimes
- Licensed Texas Level 4 PPO Security Officer
Timeline
Fraud Investigator- Loss Prevention
Nebraska Furniture Mart
12.2023 - Current
Damage Investigator and Claims Manager
Konkordia Phoenix Loss
10.2023 - 11.2024
Senior Delivery Operations Coordinator
Nebraska Furniture Mart
02.2022 - 12.2023
Athletic Director
Boys And Girls Club
04.2019 - 04.2020
Police Officer/Fraud Investigator
NYPD
07.1999 - 07.2020
Associates of Science - Ophthalmic Dispensing
NYC Technical College