Shawn Childress
Norfolk
Summary
Service professional with extensive experience driving client satisfaction and operational success. Proven ability to adapt to diverse challenges and collaborate effectively within teams. Displays competence in problem-solving and client relationship management.
Overview
13
13
years of professional experience
Work History
Regional Service Provider (Contractor)
Childress Transport Services via OnTrac
05.2019 - Current
- Manage local and regional parcel deliveries for an assigned territory, ensuring timely and efficient service while maintaining high standards of customer satisfaction.
- Hire, train, and oversee a team of approximately ten (10) drivers and support staff.
- Schedule and monitor driver routes to maximize efficiency and coverage.
- Address and resolve customer complaints and delivery issues promptly.
- Monitor performance metrics and implement process improvements to enhance service delivery.
- Manage operational costs and optimize resource utilization.
- Complete weekly payroll and quarterly employee assessments.
- Ensure compliance with OnTrac policies, safety regulations, and local laws.
- Oversee fleet maintenance to keep vehicles and equipment in optimal working condition.
Class A Truck Driver
Beyond Transport
01.2016 - 07.2018
- Operated heavy goods vehicles (HGV) to transport freight across various routes.
- Conducted commercial vehicle inspections and ensured compliance with safety standards.
- Managed travel routes to accommodate peak delivery times and alternate routing needs, ensuring 100% customer satisfaction.
- Documented, received, and shipped containers efficiently by marking containers and boxes appropriately.
- Performed and recorded daily pre-trip inspections using company checklists and submitted detailed reports after trips and deliveries.
Class A Truck Driver
Midwest Coast Transit
05.2015 - 01.2016
- Coordinated travel routes and deliveries across 48 states, primarily transporting agricultural products.
- Ensured timely delivery while preserving the quality and integrity of freight in transit.
- Handled and mitigated risks and safety hazards during travel to uphold company standards.
Project Engineer
Land Developers Consortium
07.2014 - 10.2014
- Managed Phase II construction for Zayo Group (zColo) data center under the direction of Ocean Pacific Interiors (OPI).
- Assigned project responsibilities and monitored team performance.
- Worked with management on process improvements to increase efficiency.
- Prepared project status reports by collecting and summarizing key information.
- Enforced workplace safety regulations and resolved potential issues proactively.
Administrative Assistant (NSU Athletic Foundation)
Norfolk State University
07.2012 - 06.2014
- Redesigned NSUAF membership fee structure, increasing annual revenue by $90,000.
- Managed an administrative budget of approximately $600,000.
- Developed administrative systems, policies, and project monitoring procedures.
- Managed corporate sponsorship accounts, including partnerships with State Farm and Virginia Lottery.
- Coordinated game day operations for football, basketball, and volleyball events.
- Organized NSUAF receptions and fundraising events, raising $30,000 through the NSU Athletic Foundation Scholarship Golf Tournament.
Education
Bachelor of Science - Building Construction Technology, Architectural Drafting
Norfolk State University
Norfolk, VA12.2012
Skills
- Microsoft Word, PowerPoint, Excel, Access, Adobe, AutoCAD
- Fleet Management & Compliance
- Logistics & Route Optimization
- Leadership & Team Development
- Risk Management & Safety Regulations
- Customer Service & Communication
- Policy enforcement
- Effective time management
- Exceptional communication
- Data entry
Professional Training
- Commercial Driver License (CDL) Training
- Workforce Development and Training
Additional Information
- Experienced truck driver with 4+ years of verifiable tractor-trailer experience.
- Accumulated 260,000+ tractor-trailer miles with a strong track record of safety and efficiency.
- Familiar with Hazmat and Tanker Endorsements, with the ability to obtain certifications.
- Knowledgeable in GPS tracking, fleet management, and DOT regulations.
- Dedicated to providing safe, reliable, and efficient fuel transportation services.
Timeline
Regional Service Provider (Contractor)
Childress Transport Services via OnTrac
05.2019 - Current
Class A Truck Driver
Beyond Transport
01.2016 - 07.2018
Class A Truck Driver
Midwest Coast Transit
05.2015 - 01.2016
Project Engineer
Land Developers Consortium
07.2014 - 10.2014
Administrative Assistant (NSU Athletic Foundation)
Norfolk State University
07.2012 - 06.2014
Bachelor of Science - Building Construction Technology, Architectural Drafting
Norfolk State University