SHAWN COLLINS
Austin,Texas
Summary
Results-driven AthenaOne Optimization Consultant with over 10 years of expertise in EMR assessments and workflow optimization. Proven track record in EMR to Athena conversions and training 1,000+ users, achieving a 30-40% reduction in operational inefficiencies across 14+ locations. Certified AthenaOne Super User, committed to enhancing clinical and operational efficiencies through industry best practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Revenue Cycle EMR Analyst (AthenaOne)
Homeward Health
04.2025 - Current
- Enhanced claim throughput and operational KPIs by over 20% through optimization initiatives.
- Supported clinical and RCM workflows as primary AthenaOne subject matter expert.
- Delivered go-live hypercare including ticket triage and workflow fixes for users.
- Collaborated with executives on Athena roadmap planning and system enhancements.
- Facilitated HL7/API integrations to improve data flow and reduce manual tasks.
Independent Contractor
Shawn Collins LLC
03.2015 - Current
- Led AthenaOne implementations, stabilizations, and optimization engagements for private practices and MSOs.
- Conducted current-state assessments and redesigned workflows resulting in up to 40% efficiency gains.
- Delivered provider, front desk, and billing/RCM training supporting adoption and compliance.
- Reduced support ticket resolution time by 30% and increased end-user satisfaction by 35%.
- Designed SOPs, templates, onboarding pathways, and training curricula for multi-specialty practices.
Senior Client Implementation Support Analyst
Athenahealth
03.2014 - 12.2015
- Provided full lifecycle AthenaOne implementation support (Clinicals & Collector).
- Delivered provider and staff training, workflow optimization, and issue resolution.
- Supported HL7/EDI onboarding and interoperability workflows.
- Improved patient and provider experience through Direct Messaging optimization.
EMR Systems Business Analyst
Harbor Health
11.2023 - 04.2025
- Reduced ticket volume by 30% through workflow and reporting enhancements.
- Facilitated onboarding and training for primary care and behavioral health teams.
- Managed AthenaNet workflows and configurations as the primary contact point.
- Supported vendor integrations to enhance interoperability across systems.
- Streamlined escalation processes, improving response times for workflow issues.
AthenaNet SME
AdventHealth (via CSI Companies)
06.2023 - 11.2023
- Achieved 15% increase in Direct Messaging adoption within six months.
- Enabled secure clinical data exchange by building HL7 messaging workflows.
- Developed automation tools that streamlined Athena data integration and reporting processes.
- Collaborated with IT and clinical leadership to enhance interoperability strategies.
AthenaNet Subject Matter Expert
Pivot Point Consulting
03.2014 - 03.2015
- Achieved $1M+ in savings through workflow optimization design and implementation.
- Led implementation of AthenaOne Clinicals & Collector across multiple organizations.
- Delivered training to over 1,000 providers and staff for effective system usage.
- Supported onboarding readiness and executed successful go-live for new systems.
- Conducted interface testing to ensure smooth transition and operational efficiency.
Education
Bachelor of Science - Marketing Communication
Berkeley College
New York, NY12-2014
Skills
- AthenaOne (Clinicals & Collector), , Workflow Redesign, Current-State Assessment, Provider Training, Super User Development, Go-Live Support, At-the-Elbow (ATE), Revenue Cycle Management (RCM), Claims Resolution, Front Desk Operations, Clinical Documentation, Scheduling, Templates, Orders, Reporting & KPIs, HL7, CDA, FHIR, APIs, Direct Messaging, Interoperability, Data Abstraction, SDLC
Certification
AthenaOne Super User Certification – Current / Recertified
Timeline
Lead Revenue Cycle EMR Analyst (AthenaOne)
Homeward Health
04.2025 - Current
EMR Systems Business Analyst
Harbor Health
11.2023 - 04.2025
AthenaNet SME
AdventHealth (via CSI Companies)
06.2023 - 11.2023
Independent Contractor
Shawn Collins LLC
03.2015 - Current
Senior Client Implementation Support Analyst
Athenahealth
03.2014 - 12.2015
AthenaNet Subject Matter Expert
Pivot Point Consulting
03.2014 - 03.2015
Bachelor of Science - Marketing Communication
Berkeley College