Shawn Corera

• Responsible for starting all new customer files and maintaining files for active loan transactions.
• Gathered all finalized loan materials and put them into the final transaction file.
• Accompanied loan officer to the closing where I would be responsible for monitoring the transaction to make sure nothing was forgotten.
• Assisted loan officer with reviewing loan documents and checking for any inaccuracies.
• Verified credit histories, personal references & employment backgrounds for each applicant.

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.
• Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures.
• Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.

• Managing and training the Front Office staff
• Ensuring the front desk provides a professional and friendly service for all guests
• Dealing with guests billing issues to satisfactory
• Schedule staff shifts
• Monitor stock and order office & brand supplies

• Ensure company’s policies and security requirements are met

• Produced excellent customer service scores and well trained staff by focusing on management from the lobby.
• Led the rollout of new Radisson brand initiatives, including FOH training, and ensured compliance.
• Collaborated with staff in development of various initiatives designed to assist in meeting customer service goals.
• Mentored and developed all members of staff, assisted 5 members in obtaining positions of greater responsibility.
  
• Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner.
• Supervised a staff of 10 guest service employee.
• Ensured all employees were properly trained, knowledgeable and provided excellent guest service.
• Assisted with the daily administrative duties of the hotel.
  

• Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system
• Reconcile all daily accounting data, both manual and computerized
• Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers
• Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
• Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing
• Recognized for ability to handle and resolve confrontational guest situations
• Provided excellent customer service, tourism information and completed end of shift reports
• Read through logs to determine day's events in order to best accommodate all guests

• Managingthe call center & daily billing for students
• Accounts & new student Data Entry
• Communicated daily with clients andstudents
• Processing Credit Card & EFT payments daily
• Managed the day-to-day operations for all client accounts. This ranged from 4-10 accounts at one time.
  

• Greeted customers at arrival
• Processed withdrawals, deposits, loan paymentsand account look ups for clients
• Assisted clients in both the drive throughand counter areas
• Balanced cash drawer at shift beginning andending
• Performed all duties as assigned by management
• Answeredquestions for customers and escalated complex ones to head teller
• Worked well in a fast-paced big bankenvironment
• Made all sales goals and processedtransactions with high accuracy
• Minimized customer wait times
• Treated all customers with professionalismat all times