Shawn Davenport
Edmond,OK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Clinical Contact Center
Tomah VA Medical Center
Edmond, OK
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Control Substance / Procurement Technician
Department of Veterans Affairs
Oklahoma City, United States
03.2019 - 03.2022
- Reviewed and placed orders
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers
- Ensured that right amount of materials were delivered to production pallet at right time
- Assisted outpatient and inpatient departments and pharmacy staff to improve client satisfaction
- Input all data into system using vista and recorded order updates with 100% accuracy
- Worked with outpatient to resolve out of stock problems, improve operations and provide exceptional customer service
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Stocked, labeled and inventoried medication to keep accurate records
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Maintained drug inventory levels by ordering necessary medications and supplies
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Reviewed and verified customer information and insurance provider information
- Liaised with other pharmacies to eliminate issues related to product expiration
- Ordered medicines daily to ensure compliance with demands and needs
- Generated prescription labels using optifill, verifying accuracy of patient and medication information
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Nationally Certified Pharmacy Technician
Department Of Veteran Affairs
Oklahoma City, Oklahoma
05.2018 - 03.2019
- Restocked automated medication dispensing equipment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated instructions to patients or caregivers.
- Assisted the pharmacist with filling prescriptions for 100 + customers daily.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures.
- Reviewed and verified customer information before processing and shipping medications
- Restock shelves with proper medicines to ensure compliance with demands and needs.
Nationally Certified Pharmacy Technician
Department Of Veteran Affairs
Oklahoma City, Oklahoma
03.2014 - 05.2018
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Reviewed and verified customer information prior to shipment
- Assisted the pharmacist with filling prescriptions for 100+ customers daily.
- Resolved non-routine issues computer system and customer service issues.
- Maintained proper drug storage procedures.
- Trained new pharmacy technicians on the day to day assignments
Nationally Certified Pharmacy Technician
Hunter's Pharmacy
Oklahoma City, Oklahoma
02.2007 - 03.2014
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ensured proper entry and processing of patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Processed incoming drug orders.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked automated medication dispensing equipment.
- Communicated instructions to patients or caregivers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to ensure compliance with demands and needs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Assisted the pharmacist with filling prescriptions for 100+ customers daily.
Education
Bachelor of Science - Psychology
University Of Central Oklahoma
Edmond, OKAssociate of Arts - Social Services
Rose State College
Oklahoma City, OK2013
Skills
- Multitasking
- Manual and automated medication dispensing
- Answering customer questions
- Interpreting orders
- HIPAA
- Patient privacy and confidentiality
- Quality assurance and control
- Customer service
- Medication dispensing
- Confidentiality and HIPAA
- Assisting pharmacists
- Data entry
- Regulatory compliance
- Interpersonal communication
- Secure storage of medications
- Patient confidentiality
- Drug storage procedures
- Drug safety
- Team collaboration
- Receiving incoming supplies
- FDA Drug Safety Guidelines
- Drug inventory management
- Prepare bubble packs
- Inventory management
- Calm under pressure
- Active listening
- Verbal communication
- Computer skills
- Excellent communication
- Dependable and responsible
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Problem resolution
- Decision-making
- Time management
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Clinical Contact Center
Tomah VA Medical Center
03.2022 - Current
Control Substance / Procurement Technician
Department of Veterans Affairs
03.2019 - 03.2022
Nationally Certified Pharmacy Technician
Department Of Veteran Affairs
05.2018 - 03.2019
Nationally Certified Pharmacy Technician
Department Of Veteran Affairs
03.2014 - 05.2018
Nationally Certified Pharmacy Technician
Hunter's Pharmacy
02.2007 - 03.2014
Bachelor of Science - Psychology
University Of Central Oklahoma
Associate of Arts - Social Services
Rose State College