Shawn DeFrance
Davenport,IA
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer Crisis Counselor
Crisis Text Line
08.2019 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Reduced instances of self-harm among at-risk clients through proactive monitoring and early intervention techniques.
Patient Service Coordinator
Animal Family Veterinary Care Center
02.2021 - 10.2022
- Client Interaction and Communication: Greeting clients, both in person and over the phone, and providing a welcoming and professional environment
- Effectively communicating with pet owners to understand their concerns, schedule appointments, and gather relevant information about their pets' health issues
- Appointment Scheduling and Coordination: Managing appointment schedules for veterinarians, ensuring efficient use of time and proper allocation of resources
- Advising clients on appointment availability, preparing necessary documentation, and confirming appointments via phone, email, or in person
- Administrative Support: Handling administrative tasks such as filing paperwork, updating patient records, and managing billing or insurance-related matters
- Assisting in inventory management, which may include ordering supplies, restocking medications, and ensuring adequate stock levels
- Client Education and Support: Providing basic information about veterinary procedures, preventive care, medication administration, and post-treatment instructions to pet owners
- Offering guidance on wellness plans, nutrition, and general pet care practices to help clients ensure the well-being of their pets
- Collaboration with Veterinary Team: Liaising between clients and the veterinary team, ensuring that veterinarians have accurate and updated information about patients
- Facilitating communication between veterinarians, technicians, and other staff members to maintain a cohesive and efficient workflow
- Handling Emergencies and Triage: Assisting in handling emergency situations by following established protocols, providing initial assessment, and guiding clients on immediate actions before a veterinarian's evaluation.
EMT-B/Firefighter Supervisor
Durand Fire Department
12.2018 - 01.2022
- Leadership and Team Management: Supervising and leading a team of EMTs and firefighters, providing guidance, support, and direction during emergency situations
- Conducting regular training sessions, drills, and skill assessments to ensure the team is prepared and equipped to handle various emergencies effectively
- Emergency Response Coordination: Coordinating responses to emergency calls, dispatching units, and managing resources efficiently to address medical emergencies, accidents, fires, and other crises
- Making critical decisions under pressure, prioritizing tasks, and delegating responsibilities to ensure a swift and organized response
- Patient Care and Medical Assistance: Providing direct medical care and assistance to patients at the scene of accidents, emergencies, or fires
- Overseeing the implementation of proper medical protocols, administering first aid, assessing injuries, and stabilizing patients for transport to medical facilities
- Equipment Maintenance and Readiness: Ensuring the readiness and functionality of emergency equipment, vehicles, and medical supplies
- Conducting regular checks, maintenance, and inventory management to guarantee that all equipment is in optimal condition for immediate use
- Community Engagement and Public Education: Engaging with the community through outreach programs, public education campaigns, and events to promote safety and emergency preparedness
- Conducting training sessions or workshops for schools, community groups, or businesses on fire safety, CPR, and other emergency procedures.
Correctional Deputy Sheriff
Rock Island County Sheriff's Office
Rock Island, IL
01.2021 - 09.2021
- Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
- Collaborated with fellow deputies and supervisors to maintain order within the facility and promptly address any conflicts or incidents that occurred.
Field Artillery Cannon Crewmember
United States Army National Guard
Milan, IL
01.2012 - 01.2019
- Reduced miscommunication errors by conducting thorough equipment inspections and maintaining clear communication with fellow crewmembers.
- Facilitated timely decision-making by providing accurate information on enemy positions, distances, and terrain features.
- Executed rapid response actions during time-sensitive situations to achieve mission objectives under high-pressure conditions.
Emergency Medical Technician
Genesis Medical Center
08.2014 - 07.2016
- Emergency Response and Patient Assessment: Responding to emergency calls, assessing the scene, and quickly evaluating patients' conditions to determine the urgency of medical care required
- Conducting primary assessments, including checking vital signs, assessing injuries or illnesses, and gathering pertinent medical history
- Medical Interventions and Treatment: Administering basic life support interventions such as CPR, bandaging wounds, providing oxygen therapy, and immobilizing injuries using splints or cervical collars
- Assisting patients with medications or administering medications as directed by protocols, such as epinephrine auto-injectors for severe allergic reactions
- Patient Stabilization and Transport: Stabilizing patients by managing airways, controlling bleeding, and addressing immediate life-threatening conditions before and during transport
- Safely and efficiently transporting patients to medical facilities while continuing medical interventions and monitoring vital signs en route
- Documentation and Communication: Documenting patient information, medical interventions, and observations accurately and comprehensively for handover to receiving medical staff
- Communicating effectively with dispatch, healthcare providers, and other emergency responders to relay patient status and ensure coordinated care.
Volunteer Firefighter/EMT
Hampton Fire Department
05.2012 - 06.2016
- Emergency Response: Responding promptly to fire alarms, emergency calls, and other incidents requiring firefighting, rescue, or medical assistance
- Assisting in various emergency situations, including structural fires, vehicle accidents, medical emergencies, hazardous material incidents, and natural disasters
- Fire Suppression and Rescue Operations: Operating firefighting equipment, such as hoses, extinguishers, and apparatus, to suppress fires and prevent their spread
- Conducting search and rescue operations to locate and evacuate individuals from hazardous areas, ensuring their safety during emergencies
- Training and Skill Development: Participating in regular training sessions, drills, and exercises to maintain and improve firefighting skills, knowledge of equipment operation, and emergency response procedures
- Acquiring certifications in firefighting, first aid, CPR, and specialized rescue techniques to enhance capabilities in various emergency scenarios
- Equipment Maintenance and Readiness: Conducting routine checks and maintenance of firefighting apparatus, tools, and gear to ensure they are operational and ready for immediate use
- Ensuring firefighting equipment is properly stored, organized, and stocked with necessary supplies for swift response during emergencies.
Education
High School Diploma -
Alleman High School - Rock Island, IL
Associate in Science (AS) in Biology -
Eastern Iowa Community Colleges - Davenport, IA
06.2024
Certificate in Emergency Medical Services -
Blackhawk Community College - Moline, IL
05.2016
Military Training Center in Computer Information Systems -
United States Army Field Artillery School - Fort Sill, OK
08.2013
Skills
- Emergency medical care
- Critical decision-making skills
- Investigative report preparation
Certification
- NREMT
- Emergency Medical Technician Basic
- Combat Life Saver
- Secret Clearance
- First Aid Certification
- CPR Certification
- Ambulance Driver's License
- PALS Certification
Military Service
Army National Guard, United States, E-4, 01/2012, 01/2019, As a Fire Control Specialist, I utilized strategic skills to coordinate and integrate weapons operations while processing and relay tactical battlefield information to a network of joint fires in support of mission-based operations. integrating information from multiple users and sensors through the Army and other service networks, and operating computer and database systems.
Timeline
Patient Service Coordinator
Animal Family Veterinary Care Center
02.2021 - 10.2022
Correctional Deputy Sheriff
Rock Island County Sheriff's Office
01.2021 - 09.2021
Volunteer Crisis Counselor
Crisis Text Line
08.2019 - Current
EMT-B/Firefighter Supervisor
Durand Fire Department
12.2018 - 01.2022
Emergency Medical Technician
Genesis Medical Center
08.2014 - 07.2016
Volunteer Firefighter/EMT
Hampton Fire Department
05.2012 - 06.2016
Field Artillery Cannon Crewmember
United States Army National Guard
01.2012 - 01.2019
High School Diploma -
Alleman High School - Rock Island, IL
Associate in Science (AS) in Biology -
Eastern Iowa Community Colleges - Davenport, IA
Certificate in Emergency Medical Services -
Blackhawk Community College - Moline, IL
Military Training Center in Computer Information Systems -
United States Army Field Artillery School - Fort Sill, OK