Shawn Devirgilio
Columbus
Summary
Knowledgeable individual with deep familiarity of providing a great customer experience. Customer-oriented candidate recognized for delivering high-quality service to promote culture, values and mission. Consistently receives excellent feedback and praise from customers and co-workers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
08.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cashier
Kroger
10.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Columbus Downtown Highschool
364 S 4th Street06.2023
Skills
- Great Customer Service
- Writing Professional and organized emails
- Team Player
- Individualized Instruction
- Cash Register Operation
- Retail Management
- How to escalate a situation with a customer/client
- Problem Solving
- Communication
- New Hire Training
- Adaptive and Creative
- Excellent Math Skills
Certification
Certified in Comp A+ through CompTIA
Timeline
Barista
Starbucks, Barista
08.2021 - Current
Cashier
Kroger
10.2020 - 08.2021
High School Diploma -
Columbus Downtown Highschool