Shawn Dilley
Billings,MT
Summary
Organized and dependable leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of skills and abilities, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
General Manager
American Textile Services
2021.06 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Created and managed customer invoices and billing along with budgeting for cost of goods sold.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed and created logistical routes and scheduling for pick-ups and delivery of raw product and finished goods.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to maintain excellent customer service.
- Used hands-on approach for managing day-to-day operations in the shop, working side-by-side with employees.
Head of Electrical Assembly Dept.
Irwin Research And Development
2010.07 - 2021.05
- Interpreted schematics, drawings and blueprints to assemble and install electrical wiring, cabling and electrical components.
- Provided primary training for my department and cross-training for assemblers from other departments on day-to-day operations and techniques.
- Collaborated with supervisors and engineers to review work activities for production problem resolution.
- Labeled components and monitored use to keep accurate records.
- Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
- Identified and corrected defects to bring completed products in line with tolerances.
- Inspected completed thermoformer machines for functionality and quality, alerting engineers of repeat issues and seeking out root causes.
- Complied with OSHA, EPA and Flex Energy housekeeping and safety rules to perform job requirements.
Manager of Gun Department
Hammer's Outdoor World
2008.03 - 2010.06
- Managed day-to-day operations of department and monitored compliance with Federal Regulations and Laws.
- Trained employees on Federal Regulations and Laws, paperwork and procedures, day-to-day job requirements and general firearm knowledge.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to create and promote sales and encourage customer loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Electrical Assembly
Irwin Research And Development
2006.12 - 2008.02
- Interpreted schematics, drawings and blueprints to assemble and install electrical wiring, cabling and electrical components.
- Provided cross-training for other assemblers on techniques to improve product quality.
- Collaborated with supervisors and engineers to review work activities for production problem resolution.
- Labeled components and monitored use to keep accurate records.
- Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
- Installed conduit and electrical wiring in overhead raceways and assembled components following blueprints and wiring diagrams.
- Conferred with management and design staff to fully understand and comply with strict production specifications.
- Complied with OSHA, EPA and Flex Energy housekeeping and safety rules to perform job requirements.
Education
GED -
East Valley High School
Yakima, WA06.1997
Skills
- Scheduling Time Sensitive Issues and Calendar Management
- Extensive Experience in Customer Service
- HIPAA Experience as well as Federal Regulations
- Financial Document Control
- Sales Planning and Implementation
- Training and Development
- Customer Experience
- Budgeting and Cost Control Strategies
- Administrative Skills
- Regulatory Affairs
- Employee Scheduling
Timeline
General Manager
American Textile Services
2021.06 - Current
Head of Electrical Assembly Dept.
Irwin Research And Development
2010.07 - 2021.05
Manager of Gun Department
Hammer's Outdoor World
2008.03 - 2010.06
Electrical Assembly
Irwin Research And Development
2006.12 - 2008.02
GED -
East Valley High School
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