Shawn Dixon, QMHSP
Columbus,Ohio
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Case Manager/Community Adjustment Trainer
Twin Valley Mental Health Behavior Hospital
Columbus, O, Ohio
02.2011 - Current
- Responsible for fundamental care needs of patients diagnosed with mental health issues, drug and alcohol dependencies, and intellectual disabilities
- Study patient's backgrounds and specific needs to identify cues and behaviors that may indicate change in patient's status or condition
- Collect, record, and report relevant data to appropriate staff
- Assist with obtaining vital signs and documenting patient charts
- Carefully monitor each assigned patient according to policy and procedure
- Effectively de-escalate erratic behavior of patients suffering from behavioral health needs and co-occurring addiction disorders to calm any situation
- Perform CPR and other emergency responses and techniques when necessary
- Participate in implementing care plans designed to meet specific therapeutic goals of patients
- Keep unit organized by notifying correct individuals when supplies are low
- Audit patient's rooms to ensure proper safety protocol for patients and staff members
Life Insurance Broker
Senior Life Services
Dayton, Ohio
06.2009 - 01.2011
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs
- Analyzed market trends to identify opportunities for expanding product offerings or adjusting pricing strategies
- Established systems for tracking policy lapse rates and implementing proactive outreach efforts to ensure high client retention
- Generated new business leads by utilizing networking events, referrals, and targeted marketing campaigns
Job and Family Services Support Specialist
Montgomery County Child Support
Dayton, Ohio
06.2006 - 01.2010
- Processed all appropriate documentation for child support cases
- Greeted guests and served as first point of contact for receiving direct incoming phone calls and lobby visitors
- Demonstrated high levels of confidentiality while preparing routine correspondence to other agency officials
- Prepared accurate documentation; maintained guest records according to policy and procedures
- Assured quality and uninterrupted care by coordinating, scheduling, and participating in guest’s eligibility hearings
- Maintained knowledge of personnel rules and regulations; federal, state, and local laws regarding child support programs; paternity test procedures; investigative practices
Intake Coordinator
Montgomery County Juvenile Courts
Dayton, Ohio
01.2003 - 06.2006
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources
- Improved efficiency within departments by prioritizing tasks and managing time effectively
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents
- Coordinated interdisciplinary communication for smoother transitions between care providers
Youth Leader
Montgomery County Juvenile Courts Detention Center
Dayton, Ohio
01.2000 - 01.2003
- Provided emotional support for struggling youths, including one-on-one mentoring sessions where appropriate
- Collaborated with other Youth Leaders to create safe and inclusive environments for all participants
- Mentored young individuals, emphasizing on importance of goal-setting and self improvement
- Recruited new members through targeted outreach efforts such as school visits or social media campaigns
Education
High School Diploma -
Paul Lawrence Dunbar High School
Dayton, Ohio 08.1988 - 05.1992
Skills
Regulatory Compliance
Needs Assessment
Utilization review
Care Coordination
Case Management
Community Outreach
Patient support
Cross-Functional Collaboration
Crisis Intervention
Home Visits and Inspections
Certification
CPR Certification
Timeline
Case Manager/Community Adjustment Trainer
Twin Valley Mental Health Behavior Hospital
02.2011 - Current
Life Insurance Broker
Senior Life Services
06.2009 - 01.2011
Job and Family Services Support Specialist
Montgomery County Child Support
06.2006 - 01.2010
Intake Coordinator
Montgomery County Juvenile Courts
01.2003 - 06.2006
Youth Leader
Montgomery County Juvenile Courts Detention Center
01.2000 - 01.2003
High School Diploma -
Paul Lawrence Dunbar High School
08.1988 - 05.1992