Shawn Duncan
Charlotte,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
Interstate Contract Cleaning Services
Charlotte , NC
04.2021 - Current
- Built solid relationships with subcontractors to optimize cost savings and complete jobs within set deadlines.
- Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
- Built strong relationships with customers and leadership.
- Managed over 800,000sf commercial property.
- Always establishing strong communication with customers, staff, day staff and subcontractors.
- Making sure supplies were sufficient
- Worked closely with HR with new hires and training.
Manager
Jocks and Jills
Charlotte, NC
09.2017 - 07.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Medical Laboratory Technician
Atrium Health
Charlotte, NC
04.2015 - 09.2017
- Processed hematology and chemistry samples daily, including manual reporting and quality reviews.
- Identify hematologic disorders by abnormal cell development and morphology
- Perform blood bank procedures and recognize/resolve potential problems
- Interpret clinical microbiology procedures to identify pathogenic organisms
- Interpret urinalysis and bodily fluids
- Perform QC and Calibrations to correlate lab finding with clinical disorders
- Phlebotomy
Server/Bartender
Jim N Nicks Bar-B-Q
Charlotte, NC
08.2012 - 09.2016
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Associate of Applied Science - Medical Laboratory Technology
Central Piedmont Community College
Charlotte, NC03.2015
Skills
- Contract development and management
- Issue and conflict resolution
- Brand management
- Systems and automation applications
- Customer service
- Team building
Certification
- ServSafe
Timeline
Project Manager
Interstate Contract Cleaning Services
04.2021 - Current
Manager
Jocks and Jills
09.2017 - 07.2020
Medical Laboratory Technician
Atrium Health
04.2015 - 09.2017
Server/Bartender
Jim N Nicks Bar-B-Q
08.2012 - 09.2016
Associate of Applied Science - Medical Laboratory Technology
Central Piedmont Community College
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