Shawn Earle
Broadview Hts.
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
23
23
years of professional experience
Work History
Electrician
Louis Stokes Cleveland VA Medical Center
01.2019 - Current
- Collaborating with Veterans and VA staff daily.
- Experience using webcams, telephones, zoom meetings and computers.
- Expert knowledge with excel, word, outlook, google, Microsoft teams, and type over 60 wpm.
- Complete any electrical needs of the hospital on top of taking on other administration duties required for the shop.
- Planning and delivery of customer support services.
- Have submitted changes to the supervisor to help the hospital be more efficient use of systems.
- Performing other related duties and responsibilities as assigned to contribute to the hospital.
- Helping other employees and staff with computer technical software and hardware problems.
- Installing software and hardware on computer to run systems and programs.
- Resolve trouble tickets daily for veterans and VA staff.
Maritime Enforcement
United States Coast Guard
01.2006 - 01.2022
- Used computers for administration tasks: including purchasing, communicating, inputting data, and preparing documents.
- Troubleshooting of electronic devices including radar, chart plotters and radios.
- Graduated from boarding officer academy, responsible for training personal on weapons, armory inventor and inspection, as well as training junior members on law enforcement techniques.
- Coordinated and oversaw all intelligence operations and law enforcement duties.
- Released correspondence for use by other federal, state, and local agencies.
- Conducted interviews with personal, civilian and Veterans dealing with state and federal laws.
Electrician
Local 38 IBEW
01.2013 - 01.2019
- Performed business management duties, such as maintaining records or files, preparing reports, or ordering supplies or equipment.
- Placed conduit, pipes, or tubing, inside designated partitions, walls, or other concealed areas, and pull insulated wires or cables through the conduit to complete circuits between boxes.
- Prepared sketches or follow blueprints to determine the location of wiring or equipment and to ensure conformance to building and safety codes.
- Tested electrical systems or continuity of circuits in electrical wiring, equipment, or fixtures, using testing devices, such as ohmmeters, voltmeters, or oscilloscopes, to ensure compatibility and safety of system.
- Connected wires to circuit breakers, transformers, or other components.
- Planned layout and installation of electrical wiring, equipment, or fixtures, based on job specifications and local codes.
Boatswains Mate
United States Navy
01.2002 - 01.2006
- Involved in Operation Iraqi Freedom.
- Supervised over thirty people at a time, ensuring work done properly and efficiently.
- Involved in maintenance and repairs to ensure safety of all ship mates.
- In charge of verifying proper operation of life saving equipment.
- Conducted painting and preservation of ship.
- Drove and operated small boat operations.
- Conducting towing operation, anchoring and ship handling.
Education
Masters Degree - Cyber Security
American Public University
01.2025
Bachelor’s Degree - Information Technology
American Public University
01.2023
5-year Electrical Apprentice Program - undefined
Local 38 IBEW
Cleveland, Ohio01.2019
Bachelor’s Degree - Small Business Management Degree
DeVry University
Cleveland, Ohio01.2015
Skills
- Technical documentation
- System configuration and troubleshooting
- Binary and complement arithmetic
- Technical expertise
- Problem-solving expertise
- Business operation management
- Proficient in advanced computer applications
- Proficient in Microsoft Office
- Phone etiquette
- C programming
- Client support
- Document management system
- Administrative support
- Reviewing correspondence
- Scheduling conferences
- Data retrieval
- Data gathering
- Data generation
- Spreadsheet management
- Slides
Timeline
Electrician
Louis Stokes Cleveland VA Medical Center
01.2019 - Current
Electrician
Local 38 IBEW
01.2013 - 01.2019
Maritime Enforcement
United States Coast Guard
01.2006 - 01.2022
Boatswains Mate
United States Navy
01.2002 - 01.2006
Bachelor’s Degree - Information Technology
American Public University
5-year Electrical Apprentice Program - undefined
Local 38 IBEW
Bachelor’s Degree - Small Business Management Degree
DeVry University
Masters Degree - Cyber Security
American Public University
Similar Profiles
DaLisa Delk Cann BSN RNDaLisa Delk Cann BSN RN
Performance Improvement Coordinator at Louis Stokes Cleveland VA Medical CenterPerformance Improvement Coordinator at Louis Stokes Cleveland VA Medical Center
Nick WhitacreNick Whitacre
Registered Nurse at Louis Stokes Cleveland VA Medical CenterRegistered Nurse at Louis Stokes Cleveland VA Medical Center
Mallori HullMallori Hull
Registered Nurse, Medical-Surgical Unit at Louis Stokes Cleveland VA Medical CenterRegistered Nurse, Medical-Surgical Unit at Louis Stokes Cleveland VA Medical Center
Maggie BeamMaggie Beam
Babysitter at Neighborhood Families, CousinsBabysitter at Neighborhood Families, Cousins
PAULA GILBRIDEPAULA GILBRIDE
Administrator at Small Hands Big Dreams Learning CentersAdministrator at Small Hands Big Dreams Learning Centers