Shawn Edwards

• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary
• Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations
• Strategized best methods and tactics for efficient storage and handling of materials
• Liaised with internal and external stakeholders to facilitate smooth operations
• Improved order accuracy through meticulous data entry and verification processes

As a Service Director, we deal directly with the customers at airport locations. Duties involve answering questions on schedules and fares, on aircraft, handling service irregularities, and process minor claim settlements.

Representatives at the smaller stations perform all United functions at the airport.

Additional duties include baggage and cargo handling, dispatching of aircraft, air freight sales and service, and other miscellaneous assignments.

Received several customer service achievement awards by United Airlines.

As a Certified Load Planner, my duties and responsibilities included the following:

• Certify that weight distribution of the aircraft with cargo, baggage and passengers is in accordance with safety regulations and aircraft limits.
• Oversee planning guidance and advice for assisting in developing estimates for types of aircraft to be used for loads.
• Review aircraft weight and balance records and cargo manifest.
• Determine quantity of cargo and passengers to be loaded and proper placement in aircraft.
• Compute load and cargo distribution.
• Compute weight and balance, and determine the amount of weight to be placed in each compartment or at each station. Consider factors such as fuel load, aircraft structural limits, and emergency equipment required.
• Other duties as assigned.