Shawn Everett
Customer Service
Honolulu,HI
Summary
Dynamic hospitality professional with a strong work ethic and expertise in food service,customer service and a wonderful Aloha Spirit!. Proven ability to enhance guest experiences through effective teamwork and outstanding customer service. Skilled in safe food handling and maintaining cleanliness, consistently reducing wait times and ensuring a welcoming environment.
Overview
10
10
years of professional experience
Work History
Food Runner/Busser
Dave & Buster's
08.2022 - 09.2025
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Greeted guests and provided outstanding customer service.
Front of House Associate
Chick Fil A Harbour View
08.2018 - 07.2022
- Greet guests with proper eye contact and with a smile
- Speak to guests with a friendly and warm welcoming tone
- Remembered, recited and promoted variety of menu items.
- Let the guests know it is ALWAYS "my pleasure" after reading back there order
- Up sale as much as possible
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Processed customer payments and balanced cash drawers.
Housekeeper
The Westin Princeville Ocean Resort Villas
07.2015 - 08.2018
- Maintained clean and comfortable environments in luxury suites, one bedroom and studios
- Use chemicals in bathroom and kitchen and hot tub. clean by vacuuming, cleaning windows, and dusting,disinfcting and mopped bathrooms to keep rooms sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Stocked guest rooms by replacing used towels and linens , making7 seven layer beds, and restocking bathroom items.
Education
GED -
S.H Clarke Academy
Portsmouth, VA 05.2001 -
Skills
Table setting
Safe food handling
Foodservice
Food delivery
Order verification
Safety awareness
Table bussing
Strong work ethic
Server support
Relationship building
Kitchen support
Cleanliness
Proficient in typing
Hospitality service expertise
Professionalism
Reliability
Professional demeanor
Employee of the month
Employee of the month at CFA 2x(Hawaii/Virginia)
Employee of the month(Housekeeper of the month)
selected to be on VIP rooms(Kauai)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Runner/Busser
Dave & Buster's
08.2022 - 09.2025
Front of House Associate
Chick Fil A Harbour View
08.2018 - 07.2022
Housekeeper
The Westin Princeville Ocean Resort Villas
07.2015 - 08.2018
GED -
S.H Clarke Academy
05.2001 -