Shawn Everett
Customer Service
Honolulu,HI
Summary
Dynamic hospitality professional with a strong work ethic and expertise in food service,customer service and a wonderful Aloha Spirit!. Proven ability to enhance guest experiences through effective teamwork and outstanding customer service. Skilled in safe food handling and maintaining cleanliness, consistently reducing wait times and ensuring a welcoming environment.
Overview
10
10
years of professional experience
Work History
Food Runner/Busser
Dave & Buster's
08.2022 - 09.2025
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Greeted guests and provided outstanding customer service.
Front of House Associate
Chick Fil A Harbour View
08.2018 - 07.2022
- Greet guests with proper eye contact and with a smile
- Speak to guests with a friendly and warm welcoming tone
- Remembered, recited and promoted variety of menu items.
- Let the guests know it is ALWAYS "my pleasure" after reading back there order
- Up sale as much as possible
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Processed customer payments and balanced cash drawers.
Housekeeper
The Westin Princeville Ocean Resort Villas
07.2015 - 08.2018
- Maintained clean and comfortable environments in luxury suites, one bedroom and studios
- Use chemicals in bathroom and kitchen and hot tub. clean by vacuuming, cleaning windows, and dusting,disinfcting and mopped bathrooms to keep rooms sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Stocked guest rooms by replacing used towels and linens , making7 seven layer beds, and restocking bathroom items.
Education
GED -
S.H Clarke Academy
Portsmouth, VA 05.2001 -
Skills
Table setting
Employee of the month
Employee of the month at CFA 2x(Hawaii/Virginia)
Employee of the month(Housekeeper of the month)
selected to be on VIP rooms(Kauai)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Runner/Busser
Dave & Buster's
08.2022 - 09.2025
Front of House Associate
Chick Fil A Harbour View
08.2018 - 07.2022
Housekeeper
The Westin Princeville Ocean Resort Villas
07.2015 - 08.2018
GED -
S.H Clarke Academy
05.2001 -