Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shawn Feiccabrino

Seattle

Summary

Resourceful Travel Professional, known for high productivity and efficient task completion. Specialized in itinerary planning, cost-saving strategies, and customer service excellence. Thrives in fast-paced environments, utilizing strong organizational skills, adaptability, and problem-solving abilities to exceed client expectations.

Overview

12
12
years of professional experience

Work History

Paralegal

Pabian Law, LLC
Framingham
09.2022 - 11.2024
  • Ensured clients met government requirements for H-2B seasonal worker employment.
  • Gathered and organized necessary documents for H-2B visa applications.
  • Created individual files for each worker and submitted to government for approvals.
  • Maintained ongoing communication with clients regarding application progress and resolved issues.
  • Strived to secure timely approval for H-2B workers, aligning with client start dates.
  • Facilitated client satisfaction to encourage repeat business for subsequent seasons.

Ship Services Coordinator

Holland America Line
Seattle
06.2012 - 08.2022
  • Ensured timely fulfillment of guest requests through collaboration with ship staff.
  • Accommodated dietary restrictions by coordinating with culinary staff.
  • Customized room preparations through effective communication with housekeeping staff.
  • Promoted additional services including airport transfers, shore excursions, and spa amenities.
  • Fostered high levels of guest satisfaction by resolving issues during trips.
  • Enhanced vacation experiences through tailored pre/post-cruise packages.
  • Maximized repeat business by maintaining exceptional service standards.
  • Facilitated specialty restaurant reservations to improve guest dining experiences.

Education

Associate of Arts - General Studies

Naugatuck Valley Community Technical College
Waterbury, CT
05-1999

Skills

  • Effective communication
  • Team collaboration
  • Multitasking skills
  • Active listening
  • Time management
  • Continuous improvement

References

References available upon request.

Timeline

Paralegal

Pabian Law, LLC
09.2022 - 11.2024

Ship Services Coordinator

Holland America Line
06.2012 - 08.2022

Associate of Arts - General Studies

Naugatuck Valley Community Technical College

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Shawn Feiccabrino