Hi, I’m
Shawn Felder
PROFESSIONAL PUBLIC SERVANT
Baltimore,MD
Summary
Engaged professional with over 10 years of experience in diverse educational settings looking to further exercise my skills in Humanitarian Development, Emergency Management, Executive Protection and Investigations. Highly experienced and organized in the areas of volunteer management, disaster operations, educational instruction, executive protection and workshop development. Provided successful training in multiple capacities to improve associate performance and services provided to clients. Strong interpersonal skills developed from being an accomplished presenter delivering over 100 workshops and presentations as well as one-on-one interviews.
Overview
17
years of professional experience
Work History
Elite Police Protection and InvestigationsPasadena, MD
Chief Operation Officer
04.2024 - Current
Job overview
- Liaison between government officials and constituents to ensure all parties and sites are informed of the progress officers have made.
- Conducts investigations and background check for various clients and officers.
- Process assessments, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet a family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcome.
- Established operational objectives and work plans and delegated assignments as needed.
- Established and maintain vendor partnerships.
- Manages day-to-day operations of 85-100 security personnel.
- Leveraged experience through vital management positions guiding business to success.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Supported business growth through strategic planning and process development.
- Made decisions with broad and positive impact on security management operations.
- Implemented business development strategies, logo designs and website designs.
- Built strategic relationships with federal, state and local law enforcement agencies.
- Deliver strategic and practical advice for security operations at client locations.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Monitored internal controls to protect client facilities and assets.
Board of ElectionsBaltimore County, MD
Chief Judge
01.2024 - 11.2025
Job overview
- Provide decision-making and motivation for other judges.
- Technical experts who make final decisions within the scope of the law and applicable procedures for their polling place.
- Provide management control over voting operations on Election Day.
- Attend trainings and meetings to learn and apply updated laws and changes.
- Maintain “custody” of the election and election equipment at the polling place.
- Assign and guide the polling place team to accomplish the election functions: opening the Voting Units; opening the polling place (at 7:00 am); checking in voters; maintaining an efficient voting flow; facilitating provisional balloting; and, accurately and quickly closing the Voting Units and the polling place (at 8:00 pm or the designated time).
- Manages 12 or more Election / Provisional Judges per polling session.
Baltimore City Department of Housing and Community DevelopmentBaltimore, MD
Ombudsman / Crisis Response Team
07.2022 - 08.2024
Job overview
- Supervise various amounts of Baltimore City Employees during Emergency Responses.
- Provide support to our residents and first responders during times of crisis.
- Respond to City related emergencies that causes displacement.
- Conduct relocation services for the State’s Attorney’s Office, Baltimore City Police Department, Mayor’s Offices and Non-Profits.
- Assist with preparation of monitoring reports to federal, state, and local agencies to ensure housing needs are met.
- Build effective partnerships with Internal Departments and External Government and Non-Government Organizations.
- Provide service activities involving outreach to veterans, men, women, and youth as needed.
- Provide education, opportunities, and assistance to adults and youth in need.
- Help various groups in the community understand their common objectives and assist them to plan how to achieve those objectives.
- Coordinated and implemented training to public professionals.
- Addressed issues immediately and worked with other stakeholders to find the most effective solutions available.
- Provided exceptional services including counseling, case management, education, and job training to a diverse client base.
- Created promotional materials and provided insightful information to social media, websites, and print media to educate the public.
- Enforce compliance and provide direct oversight to a portfolio of programs receiving federal, state, and/or city funding as it relates to housing.
Board of ChildcareBaltimore, MD
Awake Overnight Childcare Worker
11.2022 - 01.2024
Job overview
- Maintained proximity awareness of assigned client’s behavior working directly with youth.
- Redirected and processed with youth accordingly based on their behavior and actions.
- Work in various on and off campus homes to support staff.
- Provided transportation as needed for youth.
- Assisted with creating off-campus educational outings.
- Provides direct (face-to-face) and indirect interventions and arranges, coordinates and monitors services on behalf of the youth.
American Red CrossBaltimore, MD
Disaster Program Manager
09.2019 - 07.2022
Job overview
- Managed and supervised 7 paid staff and 237 volunteers.
- Manages the implementation of disaster preparedness, response, and recovery programs.
- Works closely with disaster leadership volunteers in each of the disaster cycle support areas to recruit and engage volunteers who want to help their community.
- Serves in planning capacity in anticipation of larger response and recovery scenarios (this may include divisional coordination, multi-agency planning, and participation in local/regional/national deployment opportunities).
- Leads and/or assists with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders.
- Trained and mentored over 3000 students in schools throughout the state on Disaster Preparedness.
- Central MD
American Red CrossSalisbury, MD
Disaster Program Specialist
02.2017 - 09.2019
Job overview
- Managed 33 adult volunteers in the chapter.
- Trains, coaches, counsels, and evaluates performance of direct reports and volunteers.
- Instructs courses in Disaster Cycle Services and Volunteer Services such as Shelter Fundamentals, Staffing Fundamentals, Disaster Frontline Supervisor and Supporting Volunteers and Managing Teams to organization’s members as well as Local and State Partners.
- Deploys both locally and nationally to work on Disaster Relief Operations as a Shelter or Casework Manager, some of which include the Flooding in Arkansas, Hurricane Harvey in Texas, and Hurricane Irma in the USVI.
- Develop and execute an implementation work plan outlining objectives, strategies, and tactics supporting the [Functional Area’s] priorities.
- Set realistic targets and focus on delivering results.
- Proactively identify and respond to challenges impacting the Disaster Program Manager’s priorities with steps to address those challenges in the context of the DCS talent and its ability to execute.
- Greater Chesapeake Region
Rite Aid, IncorporatedNewport News, VA
Pharmaceutical Investigator
12.2012 - 12.2016
Job overview
- Detect and investigate potential dishonest employee activity through transactional history, company reports and exception-based reporting system.
- Provide leadership and training to store management teams and employees on Loss Prevention training topics; including, but not limited to physical security, critical incident response, theft deterrence and employee hotline awareness.
- Assist with the coordination and rollout of close monitoring technology (cameras, alarm systems, etc.).
- Safely respond to critical incidents that arise, including, but not limited to burglaries, robberies, employee threats, etc.
- Develop strong partnerships with local, state, and federal law enforcement agencies.
- Assess new retail store locations, and the general vicinity, to make recommendations for physical security measures that will keep our employees, customers, and assets safe.
- Develop strong business partnerships with Human Resources, Regional and District Managers, to ensure inclusion in training meetings, conference calls, store visits and safety/security concerns that may arise.
- Maintain current knowledge of company policies and procedures.
Pride, IncorporatedElizabeth City, NC
Qualified Professional
12.2008 - 12.2012
Job overview
- Maintained proximity awareness of assigned client’s behavior working directly with the youth.
- Redirected youth accordingly based on their behavior and actions.
- Work in various group homes to support back-end staff.
- Conducted case management on all youth clients served.
- Assisted with creating Comprehensive Clinical Plans.
- Provides direct (face-to-face) and indirect interventions and arranges, coordinates and monitors services on behalf of the youth/recipient.
- Provided therapeutic interventions that reduce symptoms, improved behavioral functioning, increase the child’s ability to cope with and relate to others, promote recovery, and enhance the child’s capacity to function in an educational setting.
Education
Morgan State University
Bachelor of Science from Psychology
01.2005
Skills
- Case Management
- Conflict Resolution
- Team Oversight
- Relationship Building
- Event Planning
- Report Compilation
- Project Management
- Staff Training and Development
- Effective Leader
- Public Speaker
- Media Relations
- Performance Feedback
- Budget Development
- Deadline-oriented
- Customer Service-Oriented
- Microsoft Office
- Neighborly Software
- Constructive Decision Maker
- Toastmasters
Awards
- Employee of the Month, 2023-06-01
- Mayor’s Office Citation, 2021-05-01
- Rookie of the Year, 2018-06-01
Expertise
- Emergency Management, 9
- Project Management, 8
- Leadership, 8
- Administrative Assistant, 15
- Financial Coordinator, 8
- Medical Records Management, 15
- Various Medical Specialties, 15
- Calendar Management, 8
- Scheduling/Customer Service, 15
Additional Professional Skills
- Participant, The Joint Center, Constructive Decision Maker
- Member, Toastmasters
Training
- Community Response Certification, Federal Bureau of Investigations, 2022-01-01
- IS-00027 – Orientation to FEMA Logistics, FEMA Emergency Management Institute
- IS-00029 – Public Information Officer Awareness, FEMA Emergency Management Institute
- IS-00100 – Introduction to Incident Command System for Food and Drug Administration, FEMA Emergency Management Institute
- IS-00120 – Introduction to Exercises, FEMA Emergency Management Institute
- IS-00200.b – ICS for Single Resources and Initial Action incident., FEMA Emergency Management Institute
- IS-00230 – Fundamentals of Emergency Management, FEMA Emergency Management Institute
- IS-00240 – Leadership and Influence, FEMA Emergency Management Institute
- IS-00241.b – Decision Making and Problem Solving, FEMA Emergency Management Institute
- IS-00244.b – Developing and Managing Volunteers, FEMA Emergency Management Institute
- IS-00288.a – The Role of Voluntary Organizations in Emergency Management, FEMA Emergency Management Institute
- IS-00403 – Introduction to Individual Assistance, FEMA Emergency Management Institute
- IS-00700.a – National Incident Management System, FEMA Emergency Management Institute
- IS-00800.b – National Response Framework, FEMA Emergency Management Institute
- IS-00907 – Active Shooter, FEMA Emergency Management Institute
- Adult First Aid/CPR/AED Certification, American Red Cross
- Shelter Management, American Red Cross
- Food Distribution, American Red Cross
- Psychological First Aid, American Red Cross
- Emergency Response, Respite & Recovery, American Red Cross
- Firearms Instructor, USCCA
Timeline
Chief Operation Officer
Elite Police Protection and Investigations
04.2024 - Current
Chief Judge
Board of Elections
01.2024 - 11.2025
Awake Overnight Childcare Worker
Board of Childcare
11.2022 - 01.2024
Ombudsman / Crisis Response Team
Baltimore City Department of Housing and Community Development
07.2022 - 08.2024
Disaster Program Manager
American Red Cross
09.2019 - 07.2022
Disaster Program Specialist
American Red Cross
02.2017 - 09.2019
Pharmaceutical Investigator
Rite Aid, Incorporated
12.2012 - 12.2016
Qualified Professional
Pride, Incorporated
12.2008 - 12.2012
Morgan State University
Bachelor of Science from Psychology