Shawn Figueiredo
Attleboro,MA
Overview
11
11
years of professional experience
Work History
Senior Sales Operations Manager
Expereo International
01.2018 - 06.2024
- Led a team of 10 in managing day-to-day sales operations, focusing on streamlining processes to improve customer satisfaction and team efficiency
- Conducted training, supervision, and performance evaluations to ensure consistent team development
- Drove year-over-year revenue growth by optimizing sales strategies and managing operational expenses within budget constraints
- Oversaw cash management and accounting protocols, ensuring accuracy in financial reporting and budgeting
- Developed and implemented company policies and procedures to enhance compliance and operational consistency
- Actively engaged in weekly meetings with internal stakeholders to review sales performance and implement action plans for improvement.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
- Championed change initiatives aimed at streamlining workflows, reducing redundancies, and optimizing resources utilization.
Logistics Coordinator
Hub Group
10.2013 - 01.2018
- Managed a team responsible for logistics operations, including inventory control, shipping, and compliance with federal and state regulations
- Delivered hands-on leadership, coaching, and mentorship to improve team performance and productivity
- Analyzed operational processes and implemented improvements to reduce costs and enhance customer satisfaction
- Collaborated with supply chain teams to optimize inventory management and streamline order processing.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Streamlined supply chain operations, reducing lead times by 25% and improving on-time delivery rate by 30%.
Education
Associate of Applied Science - Business Management
Northern Virginia Community College
Sterling, VA01.2021
Skills
- Microsoft Office Suite 365 (Excel, Word, Powerpoint, Outlook & Power BI)
- SharePoint
- Tableau
- Truck-mate
- Operations Management
- Root Cause Analysis
- Forecasting
- Customer Success
- Data Visualization
- Pipeline Management
- Pricing strategy
Timeline
Senior Sales Operations Manager
Expereo International
01.2018 - 06.2024
Logistics Coordinator
Hub Group
10.2013 - 01.2018
Associate of Applied Science - Business Management
Northern Virginia Community College