Overview
Work History
Education
Skills
Timeline
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Shawn Figueiredo

Attleboro,MA

Overview

11
11
years of professional experience

Work History

Senior Sales Operations Manager

Expereo International
01.2018 - 06.2024
  • Led a team of 10 in managing day-to-day sales operations, focusing on streamlining processes to improve customer satisfaction and team efficiency
  • Conducted training, supervision, and performance evaluations to ensure consistent team development
  • Drove year-over-year revenue growth by optimizing sales strategies and managing operational expenses within budget constraints
  • Oversaw cash management and accounting protocols, ensuring accuracy in financial reporting and budgeting
  • Developed and implemented company policies and procedures to enhance compliance and operational consistency
  • Actively engaged in weekly meetings with internal stakeholders to review sales performance and implement action plans for improvement.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
  • Championed change initiatives aimed at streamlining workflows, reducing redundancies, and optimizing resources utilization.

Logistics Coordinator

Hub Group
10.2013 - 01.2018
  • Managed a team responsible for logistics operations, including inventory control, shipping, and compliance with federal and state regulations
  • Delivered hands-on leadership, coaching, and mentorship to improve team performance and productivity
  • Analyzed operational processes and implemented improvements to reduce costs and enhance customer satisfaction
  • Collaborated with supply chain teams to optimize inventory management and streamline order processing.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Streamlined supply chain operations, reducing lead times by 25% and improving on-time delivery rate by 30%.

Education

Associate of Applied Science - Business Management

Northern Virginia Community College
Sterling, VA
01.2021

Skills

  • Microsoft Office Suite 365 (Excel, Word, Powerpoint, Outlook & Power BI)
  • SharePoint
  • Tableau
  • Truck-mate
  • Operations Management
  • Root Cause Analysis
  • Forecasting
  • Customer Success
  • Data Visualization
  • Pipeline Management
  • Pricing strategy

Timeline

Senior Sales Operations Manager

Expereo International
01.2018 - 06.2024

Logistics Coordinator

Hub Group
10.2013 - 01.2018

Associate of Applied Science - Business Management

Northern Virginia Community College

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Shawn Figueiredo