Shawn Forman
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Supervisor of Lumber, Building Materials, Hardware
Home Depot
05.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of several employees, delegated tasks and held each employee accountable for completing assignments.
Front End Supervisor
Home Depot
05.2022 - 10.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Flooring Sales Specialist
Home Depot
04.2021 - 05.2022
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
Flooring Installer
Sub Contractor
Wichita, Kansas
08.2006 - 09.2018
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
Education
High School Diploma -
Wichita School District
Wichita, KS08.1998
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Staff Development
- Staff Discipline
Accomplishments
- Promoted to Department Supervisor within two years of hire.
Certification
I am certified on liquid propane forklifts, reach fork lift, pacer fork lift and ballymore electric ladders.
Timeline
Supervisor of Lumber, Building Materials, Hardware
Home Depot
05.2023 - Current
Front End Supervisor
Home Depot
05.2022 - 10.2022
Flooring Sales Specialist
Home Depot
04.2021 - 05.2022
Flooring Installer
Sub Contractor
08.2006 - 09.2018
High School Diploma -
Wichita School District