Shawn Gatlin
Mesa,AZ
Summary
Experienced Business Continuity professional with over three years of expertise in safety, risk analysis, and ensuring preparedness for emergencies and disruptions. Proven track record of problem-solving and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Risk Analyst
Amazon
03.2022 - Current
- Executed the management of global mitigation for security and operational risks to customers, associates, data, and physical assets through interpretation and dissemination of information to stakeholders
- Overseen alarm triage for upwards of 500+ security incidents per day on a global scale
- Monitored and mitigated global security, operational, and brand risks by facilitating conference calls, and disseminating detailed reports to key stakeholders utilizing EverBridge
- Managed large scale events (LSE), which include, but are not limited to, natural disasters, active shooters, workplace violence, etc
- Utilized risk assessment models for scenario analysis or model sensitivity test, measuring and quantifying risk to different classes of assets.
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Established strong working relationships with both internal and external stakeholders involved in managing various types of organizational risks.
Transportation Security Officer
Department of Homeland Security
11.2019 - 02.2022
- Identified security threats to the traveling public through observation and government sanctioned screening procedures
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Coached new officers through a mentorship program to facilitate retention of security screening procedures and pass a strict examination for certification
- Analyzed statistics related to security screening technology and procedures to optimize effectiveness and efficiency
- Evaluated the effectiveness of new screening technology and procedures to identify weakness and determine resolutions to mitigate security threats
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Facilitated interviews/staffing of potential TSO candidates.
Advanced Threat Local Allocation Strategy (ATLAS)
Department of Homeland Security
05.2021 - 01.2022
- Investigated potential security threats and escalated them to effectively mitigate security risks
- Organized and led a team of highly skilled officers to conduct internal threat mitigation and identify organizational weaknesses
- Documented, developed, and promoted policy changes to significantly enhance screening operations
- Achieved the prestigious recognition of Officer of the Quarter.
Wellness Center Representative
UNIVERSITY OF NORTH CAROLINA HOSPITAL
09.2018 - 05.2019
- Assisted members with enrolling in wellness programs and activities
- Supervised members to ensure adherence to club's policies and standards
- Managed integrated wellness team and projects to provide first-class customer service and anticipate member's needs
- Collaborated with peers to adjust staffing requirements and meet the needs of stakeholders and members
- Handled organization and restocking of the club's equipment and amenities, including acquiring new products/equipment.
Education
Bachelor's - Organizational Leadership
Colorado State University - Global Campus
04.2026
Skills
- Customer Service
- Security Procedures
- Federal Government
- Data Entry
- Incident Reports
- Operational Risk
- Transportation Security Administration
- Excel
- Emergency Action Plan
- Crisis Management
- Security Clearance
Accomplishments
Awarded the opportunity to represent the GSOC in Bengaluru, India, and assist another department in training
Personal Information
Title: Security Risk Analyst
Timeline
Risk Analyst
Amazon
03.2022 - Current
Advanced Threat Local Allocation Strategy (ATLAS)
Department of Homeland Security
05.2021 - 01.2022
Transportation Security Officer
Department of Homeland Security
11.2019 - 02.2022
Wellness Center Representative
UNIVERSITY OF NORTH CAROLINA HOSPITAL
09.2018 - 05.2019
Bachelor's - Organizational Leadership
Colorado State University - Global Campus
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