Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Gosack

Park City,UT

Summary

Proven track record at Morgan Stanley, enhancing risk management and operational efficiency through innovative analytical techniques and superior customer service. Excelled in mentoring and team collaboration, significantly boosting productivity and staff development. Skilled in data entry and problem-solving, adept at driving projects to successful completion with keen attention to detail and strategic insight.

Overview

5
5
years of professional experience

Work History

Risk Analyst

Morgan Stanley
07.2016 - 10.2017
  • Developed comprehensive reports highlighting trends, risks, and recommendations for senior management review and action planning.
  • Enhanced fraud detection by implementing advanced analytical techniques and technologies.
  • Collaborated with cross-functional teams for effective risk mitigation strategies implementation.
  • Delivered customized training sessions to internal stakeholders, enhancing their understanding of transaction risk management best practices.

Regional Business Analyst

Morgan Stanley
07.2015 - 07.2016
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Trainer

Morgan Stanley
06.2013 - 07.2015
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.

Customer Service Representative

Morgan Stanley
06.2012 - 06.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Marketing

University of Idaho
Moscow, ID
05.2012

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Administrative Support
  • Office Management
  • Strong Problem Solver

Timeline

Risk Analyst

Morgan Stanley
07.2016 - 10.2017

Regional Business Analyst

Morgan Stanley
07.2015 - 07.2016

Trainer

Morgan Stanley
06.2013 - 07.2015

Customer Service Representative

Morgan Stanley
06.2012 - 06.2013

Bachelor of Science - Marketing

University of Idaho

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Hailey Gosack