Shawn Glover
Pittsburgh,PA
Summary
Dynamic store manager with proven skills in customer service, problem-solving, and team leadership. Committed to enhancing store performance through effective training and merchandising strategies.
Overview
7
7
years of professional experience
Work History
Store Manager
Dtlr
Pittsburgh, PA
10.2023 - 11.2025
- Managed all daily store operations including staffing, sales, cash handling, and customer service
- Oversaw scheduling, merchandising, shipment processing, inventory, and fulfillment operations
- Led exclusive product release events for footwear and apparel launches
- Resolved escalated customer issues and complex transactions
- Trained and developed associates to improve store performance
- Collaborated with district leadership and major brand vendors on business initiatives
Assistant Store Manager
DTLR
Pittsburgh, PA
09.2021 - 10.2023
- Managed daily opening/closing operations, including register and safe counts
- Scheduled and supervised associates for efficient store coverage
- Led merchandising based on sales performance and product releases
- Handled escalated customer issues and complex POS transactions
- Managed shipment, inventory replenishment, transfers, and fulfillment orders
- Led special footwear/apparel release events
- Trained associates and received district recognition for strong performance
Customer Service Specialist
Dick's Sporting Goods, Inc
Pittsburgh, PA
09.2020 - 09.2021
- Led front-end register operations as a head cashier with manager-level transaction access
- Assigned cashier stations and maintained smooth workflow during busy shifts
- Handled customer escalations, returns, and complex transactions
- Counted register and safe totals during opening/closing shifts
- Assisted with special orders, online pickup fulfillment, and cross-department support
Apparel Sales Associate
Dick's Sporting Goods, Inc
Pittsburgh, PA
12.2018 - 09.2020
- Assisted customers with apparel selection using strong product knowledge
- Merchandised apparel areas to meet store standards and presentation goals
- Managed fitting room operations with key access responsibilities
- Resolved customer issues through problem-solving and communication
- Unloaded and released new merchandise on shipment day.
- Provided cross-department support when needed(Footwear, Front end/Cashier, Lodge/Outdoors, Team Sports).
Education
High School Diploma -
Brashear High School
Pittsburgh, PA06-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
Timeline
Store Manager
Dtlr
10.2023 - 11.2025
Assistant Store Manager
DTLR
09.2021 - 10.2023
Customer Service Specialist
Dick's Sporting Goods, Inc
09.2020 - 09.2021
Apparel Sales Associate
Dick's Sporting Goods, Inc
12.2018 - 09.2020
High School Diploma -
Brashear High School