SHAWN GOLLNICK
Hinsdale,IL
Summary
Highly motivated, adaptable, and technical professional with a strong work ethic and exceptional interpersonal skills. Proven track record spanning technical operations, team management, emergency response preparation, and high-standard customer service.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Patient Care Technician, ER
AdventHealth
08.2025 - Current
- Monitored vital signs and reported changes promptly to nursing staff in emergency setting
- Obtained and documented EKGs, blood glucose readings, and other bedside diagnostics accurately
- Assisted patients with mobility, hygiene, and comfort measures during acute care episodes
- Documented patient observations and interventions in electronic medical records with attention to detail
- Supported registered nurses with patient care tasks, stocking supplies, and unit organization
Technician / Project Manager
Rico Computer Enterprises
03.2023 - 01.2026
- Executed troubleshooting, diagnostic testing, and technical repair of electronic and mechanical equipment, ensuring compliance with manufacturer specifications.
- Employed specialized diagnostic instrumentation to swiftly identify system faults and recalibrated components, enhancing data accuracy and operational integrity.
- Utilize specialized diagnostic instrumentation to rapidly identify system faults, recalibrating components to ensure data accuracy and operational integrity.
- Documented equipment repairs, maintenance schedules, system calibrations, and quality assurance tests to support operational continuity.
Server
Madison's Pub and Grill
08.2022 - 03.2024
- Delivered efficient, attentive, and high-quality customer service in a high-volume dining environment.
- Managed opening and closing venue procedures, accurate order processing, dining area setup, and inventory restocking.
Park Employee & Event Lead
Burr Ridge Park District
08.2019 - 09.2022
- Provided operational guidance, safety protocol training, and duty delegation to incoming staff and community volunteers.
- Assisted in developing promotional marketing strategies and managed logistics for park facility events and community initiatives.
After-School Program Leader
08.2019 - 09.2022
- Supervised groups of students, implementing positive behavioral management strategies and ensuring participant safety.
- Guided discussions on character building, facilitated academic homework support, and monitored individual student progress.
Activities Assistant
The Birches Assisted Living
08.2019 - 08.2021
- Developed and facilitated weekly activity programming designed to promote physical and emotional well-being for residents.
- Maintained clean, safe environments during group functions and adapted activities to suit varying mobility and cognitive levels.
Special Needs Caregiver
Independent Care
09.2017 - 07.2019
- Provided direct residential care, coaching individuals on essential daily living skills such as budgeting, meal preparation, and personal safety.
- Acted as a central liaison between clients, families, healthcare professionals, and care plan coordinators to communicate status updates and physical or emotional changes.
Opening Shift Cashier / Assistant Manager
Panera Bread
12.2015 - 08.2017
- Coordinated morning shift operations, managed staff scheduling transitions, and led front-of-house store presentation.
- Motivated team members toward daily sales and productivity goals while maintaining high service standards.
Education
Associate of Arts - Social Psychology
Northern Illinois University
Dekalb, ILSkills
- Technical & Field Operations: Equipment Repair & Maintenance, Machinery Calibration, System Installation, System Diagnostics, Fault Testing
- Leadership & Administration: Project Management, Team Training, Program Support, Event Logistics, Operational Safety
- Interpersonal & Care: Client & Customer Service, Adaptive Communication, Behavioral Management, Special Needs Care
- CPR certification
- Basic life support
- Team collaboration
Certification
EMT-B Certified (Emergency Medical Technician - Basic), CPR & AED Certified
Interests
Muay Thai, Photography, Marathon Running
Timeline
Patient Care Technician, ER
AdventHealth
08.2025 - Current
Technician / Project Manager
Rico Computer Enterprises
03.2023 - 01.2026
Server
Madison's Pub and Grill
08.2022 - 03.2024
Park Employee & Event Lead
Burr Ridge Park District
08.2019 - 09.2022
After-School Program Leader
08.2019 - 09.2022
Activities Assistant
The Birches Assisted Living
08.2019 - 08.2021
Special Needs Caregiver
Independent Care
09.2017 - 07.2019
Opening Shift Cashier / Assistant Manager
Panera Bread
12.2015 - 08.2017
Associate of Arts - Social Psychology
Northern Illinois University