Shawn Gonzalez
Covina
Summary
With a proven track record at City of Burbank, I excel in customer service and equipment maintenance, showcasing exceptional organizational skills and effective communication. Achievements include streamlining operations and enhancing client satisfaction, underpinned by a strong foundation in computer skills and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Representative
City of Burbank
10.2024 - Current
- Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices and manual reads; verifies that readings are within parameters
- Worked with diverse types of weather and ground conditions.
- Posts notices at physical locations in regard to billing, customer information, encroachment issues and perform work required to keep meter pits accessible.
- Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
- Experience with WFM and CCS system.
Legal Assistant
StarPoint Law
09.2022 - 10.2024
- Collect, examine, and organize evidence and other legal documents for attorney review and case preparation.
- Manage client bi ling by preparing, finalizing, and sending out bi ls, as wel as resolving bi ling issues in cooperation with the bi ling attorney.
- Communicate with clients and witnesses to schedule meetings, interviews, and depositions.
- Manage, organize, and maintain documents in paper or electronic filing systems.
- Provide general administrative assistance, such as maintaining the attorney's calendar.
- Proficient with Word Document, Excel, and Adobe.
Machine Operator
Innova Champion Disc
08.2021 - 09.2022
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Managed and monitored processes and machine systems by observing readings on control boards.
Warehouse Worker
IDX Corporation
05.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Moved furniture and boxes using utility dolly and truck ramp.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
General Laborer
Zamudio Electric
03.2020 - 05.2021
- Used variety of hand and power tools to complete tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Cleaned and maintained tools, equipment and worksites.
- Assisted in digging and trenching.
- Over a year experience in Field Service work.
Records Clerk
Bral & Associates
10.2019 - 03.2020
- Assisted with typing, data entry, and answering incoming calls as required.
- Generated reports from database systems to track records.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed up with staff and clients by phone and email regarding missing or needed information and compiled retrieved information into files.
- Followed security/HIPPA protocols to protect sensitive and proprietary information.
LAPD Cadet
LAPD
08.2014 - 12.2019
- Conducted physical training to keep fit and perform job duties productively.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Assisted in special investigations and crime prevention programs.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Worked with Topanga Vice Unit conducting shoulder tap and minor decoy operations.
Property Manager
Public Storage
07.2017 - 09.2019
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Collected and maintained careful records of rental payments and payment dates.
Education
High School Diploma -
California Virtual Academies
Simi ValleySkills
- Equipment maintenance
- Computer skills
- Customer service
- Effective communication
- Organizational skills
- Written communication
Certification
Typing Certificate 44.5 WPM.
Timeline
Field Service Representative
City of Burbank
10.2024 - Current
Legal Assistant
StarPoint Law
09.2022 - 10.2024
Machine Operator
Innova Champion Disc
08.2021 - 09.2022
Warehouse Worker
IDX Corporation
05.2021 - 08.2021
General Laborer
Zamudio Electric
03.2020 - 05.2021
Records Clerk
Bral & Associates
10.2019 - 03.2020
Property Manager
Public Storage
07.2017 - 09.2019
LAPD Cadet
LAPD
08.2014 - 12.2019
High School Diploma -
California Virtual Academies
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