SHAWN GRANGE
Buffalo,NY
Summary
Behavioral health professional with 7 years of care management experience supporting individuals with serious mental illness, complex medical conditions, and co-occurring needs. Demonstrated experience in Mental Health Court coordination and Assisted Outpatient Treatment (AOT) services, including treatment compliance monitoring, crisis stabilization, and cross-system collaboration. Experienced in navigating legal, behavioral health, and medical systems while supporting high-acuity individuals in structured, compliance-focused environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Manager II
Monroe Plan for Medical Care
Buffalo, NY
07.2021 - Current
- Conduct comprehensive biopsychosocial assessments using NYS-approved tools for adults with complex medical and behavioral health needs.
- Develop and implement person-centered plans of care in collaboration with interdisciplinary providers.
- Coordinate services across medical, mental health, substance use, and community systems to reduce gaps in care.
- Monitor high-acuity members through regular telephonic and in-person contact based on clinical need.
- Identify and address barriers to treatment engagement, linkage, and compliance.
- Maintain accurate and timely documentation in accordance with agency and NYS regulations.
Quality Specialist
CSL Plasma
Lackawanna, NY
10.2019 - 07.2021
- Performed final quality assurance review and release of plasma shipments to ensure regulatory compliance.
- Conducted detailed records audits to maintain adherence to FDA, CLIA/COLA, and company standards.
- Initiated and investigated quality events, implemented corrective actions, and monitored resolution.
- Maintained personnel training documentation in compliance with internal and external regulatory requirements.
- Collaborated with management to address operational deficiencies and support quality improvement initiatives.
- Ensured compliance with federal and state regulations including FDA, HIPAA, and OSHA standards.
Mental Health Court Care Manager II
BestSelf Behavioral Health
Buffalo, NY
05.2017 - 09.2019
- Conducted intake and comprehensive assessments for court-involved individuals with serious mental illness.
- Developed and implemented individualized care management plans in coordination with court, clinical, and community stakeholders.
- Monitored treatment compliance and adherence to court mandates.
- Facilitated linkage to medical, psychiatric, vocational, housing, and community-based services.
- Provided crisis intervention and coordinated transitions between levels of care.
- Maintained detailed documentation to support legal and clinical requirements.
Field Practicum – Residential Inpatient Rehabilitation
Renaissance Addiction Services, Inc.
West Seneca, NY
08.2016 - 05.2017
- Completed 420-hour supervised practicum under LCSW-R in a residential inpatient program serving adolescents with substance use and co-occurring mental health disorders.
- Provided individual and group counseling focused on recovery support and coping skills.
- Collaborated with interdisciplinary staff to support treatment planning and discharge coordination.
- Monitored and documented client progress toward treatment goals.
Education
Bachelor of Social Work - BSW
Buffalo State College
Buffalo, NY05.2017
Completed Coursework - Health And Human Services: Community Mental Health
University at Buffalo
Amherst, NY2013
Associate of Liberal Arts and Sciences - undefined
Erie Community College
Buffalo, NY05.2011
Skills
Care Management
Mental Health Court Coordination
Assisted Outpatient Treatment (AOT)
Biopsychosocial Assessment
Crisis Intervention
Treatment Planning
High-Acuity Case Management
Interdisciplinary Collaboration
Clinical Documentation
Regulatory Compliance
Certification
- CPR Certification
- AED Certification
Timeline
Care Manager II
Monroe Plan for Medical Care
07.2021 - Current
Quality Specialist
CSL Plasma
10.2019 - 07.2021
Mental Health Court Care Manager II
BestSelf Behavioral Health
05.2017 - 09.2019
Field Practicum – Residential Inpatient Rehabilitation
Renaissance Addiction Services, Inc.
08.2016 - 05.2017
Associate of Liberal Arts and Sciences - undefined
Erie Community College
Bachelor of Social Work - BSW
Buffalo State College
Completed Coursework - Health And Human Services: Community Mental Health
University at Buffalo