Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Hadley

Hurst

Summary

Accomplished Quality Control Inspector at We Care Auto Hail Repair, ensuring top-tier standards through meticulous inspections and defect resolution. Leveraged critical thinking and teamwork to enhance workflow efficiency. Proven customer service expertise from Envoy Air Inc., adept at active listening and issue resolution, driving satisfaction and retention. Achieved 95% compliance in inspection reports.

Overview

2
2
years of professional experience

Work History

Quality Control Inspector & R&I(Remover & Install)

We Care Auto Hail Repair
Fort Worth, TX
05.2024 - 08.2025
  • Conducted thorough inspections of repaired vehicles to ensure quality standards met.
  • Identified defects and discrepancies, implementing corrective actions promptly.
  • Collaborated with repair team to enhance workflow efficiency and accuracy.
  • Maintained detailed inspection reports for compliance and continuous improvement initiatives.

Delivery Driver

Amazon
Alliance Fort-Worth
08.2023 - 05.2024
  • Delivered packages efficiently to designated locations while adhering to safety regulations.
  • Managed route planning to optimize delivery times and fuel efficiency.
  • Conducted vehicle inspections and routine maintenance checks to ensure safe operations.
  • Communicated with customers for accurate delivery updates and issue resolution.

Customer Service Representative

Envoy Air Inc.
DFW International Airport
03.2023 - 08.2023
  • Assisted customers with inquiries, providing accurate information on flight schedules and services.
  • Resolved customer complaints efficiently, ensuring high levels of satisfaction and retention.
  • Processed reservations and ticket changes using company's booking system effectively.
  • Collaborated with team members to enhance service delivery during peak travel times.

Education

High School Diploma -

University High School Academy
Southfield, MI

No Degree - Criminal Justice

Wayne State University
Detroit, MI
06-2024

Skills

  • Quality control
  • Visual inspection
  • Product inspection
  • Visual inspections
  • Customer service
  • Critical thinking
  • Active listening
  • Multitask
  • Teamwork
  • Hands on learner

Timeline

Quality Control Inspector & R&I(Remover & Install)

We Care Auto Hail Repair
05.2024 - 08.2025

Delivery Driver

Amazon
08.2023 - 05.2024

Customer Service Representative

Envoy Air Inc.
03.2023 - 08.2023

High School Diploma -

University High School Academy

No Degree - Criminal Justice

Wayne State University