Shawn Hall
Suisun,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Walgreens
11.2022 - Current
- Has 14 years experience with retail, 10 of which has been in a supervisory role of upwards of 8 people.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Primarily responsible for hiring, scheduling, leading, training, and coaching team members.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations, including reports.
- Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.
Inventory Specialist
Walgreens
06.2021 - 11.2022
- Responsible for executing, monitoring, and training of inventory best practices and standard operating procedures for the entire store, with a more hands on approach to clerical side of reports
- Oversaw employees through projects and multi-tasking between projects, guiding and teaching employees and assisting customers
- Enforced the rules and taught employees how to prioritize their time and projects
- Create a safe and welcoming environment by following proper procedures, showing courtesy and friendliness to customers and having an advanced knowledge of the layout of the store
- Proficient in cash handling, including counting the safe and registers when opening and closing the store, and throughout the day
- Also, accepting in change orders and creating change for the registers
- Maintaining merchandise and a clean stockroom through merchandising, counting and ordering stock, checking in vendors, and assisting in loss prevention
- Improved shrink numbers through daily proper shrink procedures i.e
- Separating items by 'stolen, damaged, or return', for example, and doing daily on hand checks, as well as general determent of possible theft., All duties as previously stated.
Shift Lead
Walgreens
04.2010 - 01.2021
- The same duties as the Inventory Specialist, but with less of the focus on reports.
Operations Manager
Offie Max
11.2018 - 11.2020
- Responsible for the entire stores logistical planning and execution; daily stocking and merchandising
- Accountable for training and coaching employees on proper procedures in this area
- Works closely with Asset Protection to ensure shrink numbers are low by delivering customer service to all customers, being able to figure out 'tells' of potential shoplifters, executing the 'damages and destroys' process, and processes our e-waste, paper, and ink recycling
- Managing up to 8 employees at a time, as well as opening and closing the store, as a key carrier
- Demonstrates good verbal and writing communication
- Proficient in cash handling, which includes registers and safe counting
- Implements conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
Education
High School Diploma -
Shelby Valley High School
Pikeville, KY05.2004
No Degree - IT
Big Sandy Community And Technical College
Pikeville, KY05.2008
Skills
- Recruiting and interviewing
- Employee Scheduling
- Employee Performance Evaluations
- Operations Management
- Money Handling
- Task Delegation
- Product and service knowledge
Timeline
Assistant Manager
Walgreens
11.2022 - Current
Inventory Specialist
Walgreens
06.2021 - 11.2022
Operations Manager
Offie Max
11.2018 - 11.2020
Shift Lead
Walgreens
04.2010 - 01.2021
High School Diploma -
Shelby Valley High School
No Degree - IT
Big Sandy Community And Technical College
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