Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAWN HAWTHORNE

Las Vegas,NV

Summary

Seasoned Driver with a track record of enhancing customer satisfaction, notably with Instacart, where exceptional service led to high customer scores. Skilled in commercial driving and adept at fostering positive client interactions, I excel in safe, efficient delivery and load management. Demonstrates a commitment to safety and superior service delivery, leveraging GPS navigation and defensive driving techniques for optimal performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Driver

Instacart
San Francisco, CA
01.2025 - Current
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Achieved consistently high customer scores due to exceptional service.
  • Kept accurate records of deliveries and customer signatures.
  • Secured merchandise, avoiding damage during transportation.
  • Delivered packages to customers in a timely and efficient manner.
  • Performed minor vehicle maintenance tasks to prevent disruptions.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Driver

Lyft And Uber
San Francisco, CA
06.2015 - 01.2025
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Transported riders to designated stops according to pre-determined schedules.
  • Adhered to company policies and procedures related to safety and security standards.
  • Transported clients to specified destinations safely and on-time.

Driver

South Central Crude
Lake Charles, LA
07.2013 - 01.2016
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Assisted with loading and unloading freight when necessary.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Checked vehicle after shift for damage.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Completed necessary paperwork and documentation for deliveries.
  • Maintained delivery schedules without compromising safety.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Utilized GPS and maps for efficient route planning.
  • Managed fuel consumption and expenses for vehicle operations.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.

Education

Associate of Arts - Criminal Justice

East-west University
Chicago, IL
05-1992

Skills

  • Load monitoring
  • Daily logging
  • Delivery pickup
  • Commercial driving
  • Passenger transportation
  • [Type] vehicles expertise
  • Loading and unloading
  • Palletizing
  • Staging and sorting
  • OSHA training
  • Shipping and receiving

Certification

CDL licenses with doubles and triples and tanker endorsements.

Timeline

Driver

Instacart
01.2025 - Current

Driver

Lyft And Uber
06.2015 - 01.2025

Driver

South Central Crude
07.2013 - 01.2016

Associate of Arts - Criminal Justice

East-west University

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SHAWN HAWTHORNE